Gainsight PX Reviews in June 2026: User Ratings, Pros & Cons

"Unlock the power of data driven decisions using PX"

What do you like best about Gainsight PX? The fact that you can map out a customer journey from start to finish and track it! that to me is very powerful. Now you can track not only that the users started a process but if they finished it or not. You can also track if they didn't finish it, where did they stop. Absolutely powerful from a UX perspective and in finding out maybe your process is too long and complicated.

"Very helpful tool"

What do you like best about Gainsight PX? Team loves the user interface and the connection it builds between clients. What do you dislike about Gainsight PX?

"All in on the Gainsight Ecosystem"

What do you like best about Gainsight PX? By far the best part about Gainsight PX is the integration with Gainsight CS. There are other tools out there that accomplish similar functionality but if you're already using Gainsight CS, I'm not sure why you'd use a different tool. We previously used a different tool and ran into lots of issues with integrating fully with our tech stack so we were stuck with limited integration and reporting, especially on relevant business data. Using one ...

"All in on the Gainsight Ecosystem"

What do you like best about Gainsight PX? By far the best part about Gainsight PX is the integration with Gainsight CS. There are other tools out there that accomplish similar functionality but if you're already using Gainsight CS, I'm not sure why you'd use a different tool. We previously used a different tool and ran into lots of issues with integrating fully with our tech stack so we were stuck with limited integration and reporting, especially on relevant business data. Using one ...

"Offers excellent insights that help us drive our customer success"

What do you like best about Gainsight PX? Our organization uses the Product Mapper to visualize usage and review metrics on our new or improved features. This insight allows us to target and educate users that may not be using the full potential of our software easily by using tailored Engagements.

"It a great tool for targeted in app engagements"

What do you like best about Gainsight PX? Targeting in-app engagements and also the knowledge bot. It great to be able to announce updates etc to customers in real time but also be able to to do it to a targetted audience

"Customer Success"

What do you like best about Gainsight PX? Gainsight is a great tool that visualizes data around customer engagement. A very simple tool in helping me understand what features/actions my customers are using, their behavior, and retention with the product. I love the stickiness ratio, helps me find users highly engaged who value the product but also shows me which users who aren't as engaged.

"doesn't feel like a finished product but it works well for what you get out of it"

What do you like best about Gainsight PX? Once the set up is done, the tool is quite useful. What do you dislike about Gainsight PX?

"Customer Success"

What do you like best about Gainsight PX? Gainsight is a great tool that visualizes data around customer engagement. A very simple tool in helping me understand what features/actions my customers are using, their behavior, and retention with the product. I love the stickiness ratio, helps me find users highly engaged who value the product but also shows me which users who aren't as engaged.

"Gainsight PX to drive customer to the success and beyond"

What do you like best about Gainsight PX? You can visualise detailed data from your customers, which functionalities they use, in which order, what is their current workflow, how many users are active at that moment, their schedules... Also, you can organize engagements, that will allow you to launch messages inside your software for the users to promote events, webinars, NPS score evaluations, in-app aids to guide them through the main functionalities (if they are new users, etc)