9.6
Spot Score
FullStory Reviews in June 2026: User Ratings, Pros & Cons
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory Reviews & Ratings
Spotsaas Editor’s POV
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
FullStory pros and cons
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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Showing 241-250 out of 276
UI
User in Computer Software
05/02/17
Insight into use
What do you like best? With full story, it gives the team greater insight into how users are using our platform. What do you dislike? SInce it's such a detailed tool, it has some issues with quick load times, ease of use, ease of finding cases to look at. What problems are you solving with the product? What benefits have you realized? Having this gives the support team another tool to debug issues and understand how a customer got to a certain point.
A
Anonymous
05/02/17
Insight into use
What do you like best? With full story, it gives the team greater insight into how users are using our platform. What do you dislike? SInce it's such a detailed tool, it has some issues with quick load times, ease of use, ease of finding cases to look at. What problems are you solving with the product? What benefits have you realized? Having this gives the support team another tool to debug issues and understand how a customer got to a certain point.
A
Anonymous
04/20/17
Great platform!
What do you like best? The ability to see exactly how clients interact with our app is an awesome insight for us to build better navigation and functionality to solve problems we didn't forsee or plan for. What do you dislike? Sometimes the UI of our customer's browser doesn't come through (particularly IE users so we can see exactly what they're seeing, which can be misleading to issues that 'seem' to exist. Recommendations to others considering the product: Make it easier to ...
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RB
Roger B
04/20/17
Great platform!
What do you like best? The ability to see exactly how clients interact with our app is an awesome insight for us to build better navigation and functionality to solve problems we didn't forsee or plan for. What do you dislike? Sometimes the UI of our customer's browser doesn't come through (particularly IE users) so we can see exactly what they're seeing, which can be misleading to issues that 'seem' to exist. Recommendations to others considering the product: Make it easier ...
Read more
A
Anonymous
03/14/17
Ability to see how your users use your product is invaluable
What do you like best? Fullstory let's me see how clients use our Product. We can check the last time a client used our product and see what challenges they had and work on a plan to address them. What do you dislike? Based on how I use fullstory I don't have any complaints. It works well What problems are you solving with the product? What benefits have you realized? We are trying to solve usability gaps in our product and we have been able to make improvements to the UI because ...
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UI
User in Internet
03/14/17
Ability to see how your users use your product is invaluable
What do you like best? Fullstory let's me see how clients use our Product. We can check the last time a client used our product and see what challenges they had and work on a plan to address them. What do you dislike? Based on how I use fullstory I don't have any complaints. It works well What problems are you solving with the product? What benefits have you realized? We are trying to solve usability gaps in our product and we have been able to make improvements to the UI ...
Read more
UI
User in Information Technology and Services
02/10/17
Fullstory
What do you like best? I love that it links directly to my Zendesk and so we can immediately see what happened with the customer. Very helpful when we are tying to figure out what they are complaining about. What do you dislike? I don't have much that I dislike about this, I find it very useful. Recommendations to others considering the product: Great for both UX and for support. What problems are you solving with the product? What benefits have you realized? In the ...
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A
Anonymous
02/10/17
Fullstory
What do you like best? I love that it links directly to my Zendesk and so we can immediately see what happened with the customer. Very helpful when we are tying to figure out what they are complaining about. What do you dislike? I don't have much that I dislike about this, I find it very useful. Recommendations to others considering the product: Great for both UX and for support. What problems are you solving with the product? What benefits have you realized? In the support team ...
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UI
User in Internet
01/25/17
Awesome way to dig deeper into user issues quickly
What do you like best? That I can very clearly see what our users were doing to dive into an issue or error. It tells me all of the essential details my team needs to solve a problem fast, and you can even slow the experience down or speed it up to get to an issue quickly. What do you dislike? I dislike that it's difficult to navigate through the steps of a particular session. If a session was 30+ minutes, it can take the team quite a long time to click through or sit there and ...
Read more
A
Anonymous
01/25/17
Awesome way to dig deeper into user issues quickly
What do you like best? That I can very clearly see what our users were doing to dive into an issue or error. It tells me all of the essential details my team needs to solve a problem fast, and you can even slow the experience down or speed it up to get to an issue quickly. What do you dislike? I dislike that it's difficult to navigate through the steps of a particular session. If a session was 30+ minutes, it can take the team quite a long time to click through or sit there and watch ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].