Front Reviews in June 2026: User Ratings, Pros & Cons

Very Useful but needs small UI fix

What do you like best? Easy to reply to end-users. Integrating with our website. Integrating with third-party apps. It makes it easy to monitor conversations/chats/emails. Easy to assign to the team internally. You can also comment/tag a team member and discuss the inbound issue as and when you reply to the end-user. Seamless for the end-user. Never had a complain so far about the chat/email/communication while using front from the end-user What do you dislike? 1. Archive - Where does ...

Smooth and efficient!

What do you like best? I really like how I can sort all emails and inboxes and this makes my work better and smoother. What do you dislike? Sometimes I notice some emails don't synchronize with Gmail but it happens rarely. Recommendations to others considering the product: At first it can be a little confusing, but don't hesitate to ask for support. This is a great product! What problems are you solving with the product? What benefits have you realized? It is helping me ...

Fast and flexible tool for efficient customer service

What do you like best? Front is lightning fast; there's never any lag when responding to customers and inbound messages arrive almost instantly. The rules functionality is incredibly powerful, allowing conversations to be handled/routed based on a range of different criteria. It has integrations with most of the tools in an average martech stack, too. What do you dislike? There's currently no support for Facebook wall posts, although this is understandable given that most conversations ...

Front is easy to use, perfect for team communications and training.

What do you like best? Adding comments/notes is super helpful not only across teams but if you want to be reminded of specific context to an email/task. Tagging instead of forwarding also is super useful especially when dealing with full inboxes. Lastly, archiving also gets the job done in making sure that inboxes are kept low but not deleting the emails. What do you dislike? 1) Not being able to create personal folders/tags if using a team inbox. 2) If managing two inboxes, one action ...

Streamlines Collaboration

What do you like best? I love that it's easy to tag and collaborate with other team members on responses/replies What do you dislike? For some reason it doesn't clean up my Gmail inbox as well so this still has to be done manually What problems are you solving with the product? What benefits have you realized? Easier and Faster collaboration on projects and requests

LOVE THIS

What do you like best? We use this to help our costumers better What do you dislike? I would like to edit more settings for all emlpoyes at the same time What problems are you solving with the product? What benefits have you realized? Helping Costumers

A very useful software

What do you like best? What I like best about front is the ability to tag my colleagues in an e-mail. For instance, I got an e-mail from a wrong customer, I can just tag my colleague in it so that he can see it. We can have a full conversation above the e-mail that will remain private ! What do you dislike? To be honest, there's nothing I dislike about Front, every feature is quite useful. What problems are you solving with the product? What benefits have you realized? With Front, ...

Front is a great way to collaborate on emails

What do you like best? I like being able to collaborate on emails before sending to clients. This feature keeps my inbox clutter free and reduces the chance that the wrong person will be CCed or an email will be wrongly forwarded to outside. What do you dislike? Front notifications sometimes don't work if I don't assign an email and just use @ mention. Recommendations to others considering the product: Front will keep clutter out of your inbox and make it easier to collaborate ...

Front is the real deal

What do you like best? Front makes managing multiple inboxes a seamless and streamlined process. Front is an important part of our startup's tech stack and we have really enjoy the ease of use, intuitive UI, and expanding feature set. What do you dislike? I can't think of anything currently that I dislike about Front. It really does serve our needs. What problems are you solving with the product? What benefits have you realized? Front has made managing multiple inboxes (we just ...

Fantastic features - except search

What do you like best? I love the snooze mechanism and shared inboxes. What do you dislike? Search is atrocious. It will only search exact words, so something like "table" will not return "tables." Searching for emails often becomes a game of guessing which permutation of a word I used in the message. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Shared access to emails