Front Reviews in June 2026: User Ratings, Pros & Cons

Front is supercharging our email efforts

What do you like best? Front lets us comment on emails and review each others' emails before we send them— we're a small team and this helps us be a lot more efficient and helps the quality of our responses. We always check over each others' emails so we know we're staying on brand, and if one person's out the other person can cover for them. We used to just use Gmail for this, but that didn't work as well. Also, Front's support team is excellent. They'll get back to you within hours, ...

Front Review

What do you like best? Ability to manage 5 email boxes in one place. What do you dislike? The seach is better but sometimes I struggle to find archived emails particularly if there are many similar. Recommendations to others considering the product: As a small business front allows me to manage my team, my social streams and multiple email accounts from a single page. It really is a good use of technology simplifying what would otherwise be quite messy and difficult. What ...

Great email platform for team collaboration

What do you like best? The shared inbox is a great feature for our client service team. We provide 24 hour support, and being able to assign open emails to available team members ensures that our clients can receive acknowledgement and support when needed. I also enjoy the various integrations with other systems that are available (contacts, calendars, proprietary workflow management systems, etc.). The Front support team is also accessible and responsive to issues and requests. What do ...

It has been marvelous so far!

What do you like best? I enjoy the fact that I do not have to forward emails to any other person in my organization, I just need to tag them to email! Also, I enjoy the fact that we can assign emails to each particular person so I do not have to see those on the general inbox What do you dislike? None at the moment it has been a smooth ride so far Recommendations to others considering the product: I would recommend you to use the assign option to work on particular emails for each ...

Wasted time and poor followup begone!

What do you like best? The best part of Front is both the Salesforce widget, which saves a ton of time when it comes to pipeline management, and the ability to search multiple inboxes to dupe check. It truly helps my team sell as a team while enabling individuals to hit their sales goals. What do you dislike? Honestly, I haven't encountered any downsides. It has genuinely only made my life as a salesperson easier! The only small issue I have is when responses in email threads get ...

Front is easy to integrate, but annoying to deal with the inboxes and settings.

What do you like best? It is easy snippet to plug into javascript. It's easy to integrate into slack. It's easy to communicate with live chat users. What do you dislike? It is hard to dismiss notifications, it is confusing to make a comment on a conversation vs responding, and it automatically moves conversations to assigned and archived in confusing ways. I dislike the way that the website redirects to the app. I like that it does it, but it feels clunky, and it leaves my webpage open ...

Very solid SAAS that way easier to work with than traditional helpdesk software

What do you like best? The ease of use and simplicity to get started. What do you dislike? The price is too high. It was a lot lower when we started using it. What problems are you solving with the product? What benefits have you realized? Front has made customer errands much easier to handle through being able to share inboxes, comment on threads etc.

Useful and easy handling

What do you like best? You can tag your mail really quickly, mentioning collègues instead of forwarding What do you dislike? I don’t know how to put it in french, not easy to find out Recommendations to others considering the product: Try it !! What problems are you solving with the product? What benefits have you realized? Quick answers to mail Smart organisation

Easy to work with colleagues

What do you like best? To addd comment and assign an email to someone What do you dislike? I dislike the front end of the software. What problems are you solving with the product? What benefits have you realized? Nothing

Gros gain de productivité !

What do you like best? Pouvoir interagir en interne directement dans le contexte d'un email sans avoir à pourrir la chaine. What do you dislike? L'intégration outlook calendar n'est pas assez bonne, ce qui me force à toujours utiliser plusieurs outils : / Recommendations to others considering the product: Totally worth it ! What problems are you solving with the product? What benefits have you realized? Pouvoir interagir en interne directement dans le contexte d'un email sans ...