Front Reviews in June 2026: User Ratings, Pros & Cons

Great tool for intra company messaging on emails

What do you like best? Front enables you to communicate with coworkers about emails without forwarding. The canned responses are super helpful for the team to be able to communicate to clients with right information. It integrates well with Outlook. What do you dislike? The mobile app doesn't have the calendar feature. When adding an event to the calendar, it assumes you are referring to the open email in front and populates the calendar template with the information in the email. ...

A simple yet effective tool

What do you like best? Ease of use. UI is intuitive and clean. Integrations are on point and simple to setup and manage. At Bento we have tried out numerous integrations - from softphones to centralized helpdocs - these have had varying degrees of success, but the part that stays consistent is the ease of setup within Front. Anybody that has used a computer can quickly be communicating with customers - there is no training or previous experience needed. Working in a team environment is ...

Love the ability for my remote-working team to have integrated communication

What do you like best? Front is awesome for in-line threading of email communication, comments and conversations behind the scenes via chat, and call communication (with a plugin). I love the ability to comment on conversations amongst the team the most. We tag each other and support each other in real-time with this feature. I also love the plugins available to further streamline communication across the team and across our various email addresses associated with Front. What do you ...

Ease of support

What do you like best? Being able to chat with your colleagues inside a ticket and/or leave notes and easily see previous conversations with a client is what makes Front amazing. What do you dislike? You can't just c/p link to a ticket from the browser, because it's unique to your inbox. Instead, you need to extract it from the dropdown menu, which can be time-consuming when you need to do it many times a day. What problems are you solving with the product? What benefits have you ...

So user-friendly!

What do you like best? I like the simplicity and intuitiveness of Front. It's a great tool for our team. What do you dislike? There are a lot of settings which is nice to be able to personalize it so much, but also can be confusing to make sure you have all the settings how you want them. What problems are you solving with the product? What benefits have you realized? Email tracking! The tags an ability to see the data for the emails were sending is great.

Front has been a game changer.

What do you like best? Front excels with shared inboxes, allowing team members the ability to collaborate through comments without requiring additional emails to be sent. Labels and rules contribute to the ease of managing incoming messages. Analytics provide valuable insight into the team's responsiveness and how quickly issues are resolved. What do you dislike? Front's inability to utilize some keyboard shortcuts like CTRL-A to select all conversations forces a user to find ...

Great app

What do you like best? Very user-friendly and easy to setup. Super easy to use and to train people in. What do you dislike? There's no way of hiding the email on the side while you are responding to other emails and it's not easy to tack and separate emails assigned to someone if they came from their personal inbox or from the team inbox. The twitter direct message integration is weak, I know this is on twitters end and not much they can do about it. What problems are you solving ...

Good overall, but inconvenient that I'm limited with the number of tags I can show in my workspace.

What do you like best? I really like the Rules, Auto-tag & Archive features. That's a big time saver. What do you dislike? I hate that I'm limited to 100 visible tags. I have a specific filing system where many things are nested. It's highly inconvenient that I can't view everything I want to view in my workspace as a shortcut because I've hit the limit. What problems are you solving with the product? What benefits have you realized? No longer have to file multiple copies of the ...

Front review

What do you like best? Very nice UI, I miss Google Inbox and only Front gives me the same satisfaction. Delay email, archive them simply Share & comment emails Automated rules What do you dislike? The pricing... It's so high my small company can't afford having the full features. What problems are you solving with the product? What benefits have you realized? Shared inboxes & comment emails

I've used front for 5 months now and prefer it to Gmail

What do you like best? The Chat feature and the ability to read things but keep them as new. What do you dislike? Sorting through the archived/sent folders can be difficult. I wish I could keep email blasts from a third party email provider as separate from what I personally send from Front. I also wish there were more calendar features What problems are you solving with the product? What benefits have you realized? Getting multiple colleagues to share and discuss one email. ...