Front Reviews in June 2026: User Ratings, Pros & Cons

Manage shared email inboxes

What do you like best? The web interface is simple and easy to use What do you dislike? We struggle with email deliverability - though I'm not sure this is Front's fault. What problems are you solving with the product? What benefits have you realized? We use Front to manage our shared email inboxes.

Ideal tool for team inboxes made easy

What do you like best? Front makes managing a team inbox simple, streamlined and productive. We can seamlessly switch between users, track client interactions and communicate effectively as a team using the comments feature with simple tagging. We also really love the canned responses feature, this saves us a lot of time when drafting emails to current and potential customers. Front is also very easy to use. All team members learnt the system quickly, making it an easy transition for us ...

Great Aggregate Tool

What do you like best? Ability to look across multiple channels in one space, and ensure our answers are consistent, no matter who is sending them (via canned responses). I think that the interface is clean, and it is easy to assign out to other teammates, and ensure we are all connecting - great for when we are on a mandatory WFH! We have three users in the system and we have already been able to reduce our time to response by several hours, and we have had no duplications of effort. ...

Easy to use program, with but one minor fix needed

What do you like best? I like how everything is organised and therefor is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations. Moreover, there are many settings, which can make the difference for various different users. For example, I use the ...

Foster Teamwork and connectivity

What do you like best? Assigning email or requests to teammates is very simple, and organizing through tag is done in a snap. What do you dislike? Sometimes the organizing of emails chains with many recipients could get a little confusing. Recommendations to others considering the product: Give it a try! It really helps productivity in many way. What problems are you solving with the product? What benefits have you realized? Prioritizing requests can be done simply. The ...

Useful for Operational team collaboration!

What do you like best? The ability to have conversations, tag team members, and upload supporting documents to existing email threads and ongoing communications is very useful for team to execute on outstanding items. Being able to tag and label emails and organize team inboxes is also great. The transparency into all of the teams communications is helpful for our customer based services. Especially for when team members are out of the office or working remotely. Good way to have a sense ...

Excellent Product - Couldn't Go Back!

What do you like best? It pulls in all the different channels with which people get in touch. So I can use whatsapp/SMS without needing a separate phone, and have messages show up right next to my emails (from multiple accounts!). The support is also excellent. What do you dislike? Nothing really, more integrations would be useful though! Recommendations to others considering the product: If you're working in a team, or have multiple inboxes use it and use the very helpful ...

Makes text communication more efficient

What do you like best? Being able to comment on emails while only making it visible to the right people, which helps to find a solution quickly; and assigning emails to split work What do you dislike? Emails getting deleted automatically when typing fast pressing a specific key combination Recommendations to others considering the product: Try it and you'll see how much more efficient communication can be What problems are you solving with the product? What benefits have you ...

A comprehensive tool with huge possibilities

What do you like best? - Team cooperation - Rules for e-mails and sequences - Wonderfull Native Apps - Excellent, very helpful support team - A lot of easy to use functionalities which makes everyday work much faster - A lot of other benefits, there are a lot of them What do you dislike? - It does not offer spam filtering - The analytics section could offer more insights Recommendations to others considering the product: Give it a try, it's definitely worth it ...

Great work tool!

What do you like best? Front is really useful if you want to manage several email accounts in just one place. It's also great to be able to leave comments for teammates so you avoid sending extra emails and even to add personal notes as comments. The tags are super useful to better organise all the messages and the snoozes and reminders also help to keep things in order. Front really makes my job easier. What do you dislike? The only small problem I can see is that when a password has ...