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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 921-930 out of 1199

JH

Jim H

04/10/20

4.5 out of 5

Efficient communication platform

What do you like best? Front is like a reminder to you before finalizing something, for example Suppose I am collaborating with my team in the inbox, we are commenting on each other point of views, before sending a particular response to the client we get enough of debate to chalk out what is t he most appropriate response. It has become one of the most wonderful communication product. What do you dislike? It is working well. Sometimes people do not have separate user account on the ...

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AB

Ania B

04/10/20

4.5 out of 5

Chain up your work and Communication through Front

What do you like best? Front helps me to stay united with my team. If I have great work load I can directly pass whatever messages to my team and on my behalf they can respond to particular client, I being still in the loop to keep an eye on the conversation going on. It has given me freedom from tagging the emails by ordinary means, now I easily attach an email string to a particular task. What do you dislike? It is competitive in price and also it becomes sometime confusing ...

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ZA

Zakaria A

04/10/20

4 out of 5

Front is a great tool for organizing emails, sharing inboxes and sending multiple email

What do you like best? I like using sequences, they way that I can organize my emails using labels, canned responses and dynamic texts What do you dislike? Sometimes I can't find the received emails in my inbox, also I can't do research in sequence Recommendations to others considering the product: I would recommend Front for all people who need to send bulk emails while keeping their inbox neat and organized. Front have also several great features such as performance tracking, ...

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DT

David T

04/05/20

4.5 out of 5

Excellent platform for teamwork

What do you like best? Front is the product that let us communicate each other at one platform. Front offers different ways of effective communication we can easily learn the use of this tool. It is powerful tool where teams can collaborate efficiently and assign work effectively. The price of this application is affordable for any kind of small or big organization. Now it has improved its performance than before. I would say it has become a blessing application. What do you dislike? ...

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UI

User in Banking

04/03/20

5 out of 5

Brendan's Review

What do you like best? Easy to use, seamless and well organized What do you dislike? sometimes it takes a while to load and be slow to start up Recommendations to others considering the product: Once you learn all of the tools available it is a very handy program What problems are you solving with the product? What benefits have you realized? Slow start up, rarely get disconnected and need to log back in. Benefits would be the organizational aspect of it.

MW

Mary W

04/02/20

4.5 out of 5

Extraordinary and efficient tool for effective team Collaboration

What do you like best? It is first class tool for Collaboration. This is the world's best communication platform. It is the well designed product for sorting out emails and assigning them to the valid team member. One of its most worth mentioning ability is its ability of setting timers for particular emails that later on reappear in inbox. Managing email communications is now fun with Front. It let us completes our tasks directly within short time without relying upon other products and ...

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UI

User in Consumer Services

03/30/20

4.5 out of 5

Front recommendation

What do you like best? It is easy to use and can categorized different channels of the ops. What do you dislike? at times its not always accessible to other device Recommendations to others considering the product: it is easy to use and can use as a one team communication What problems are you solving with the product? What benefits have you realized? communication accross the globe

LP

Lauren P

03/30/20

4.5 out of 5

Front has excellent organizational & collaborative tools.

What do you like best? The collaborative tools make it easy to coordinate with colleagues in different locations, especially sharing and commenting on email threads. What do you dislike? I would like an easier way to sort emails after archiving them. What problems are you solving with the product? What benefits have you realized? My entire team is remote, so having remote/async collaborative tools like Front is essential.

MF

Meghan F

03/30/20

5 out of 5

Front Is incredible

What do you like best? The ability to work in teams, and to feel like your inbox is not never ending. Front’s support team is amazing! What do you dislike? Email sequences can be bit tricky to set up at times. What problems are you solving with the product? What benefits have you realized? 1. Collaborating with team members 2. Cross training team members 3. Giving our clients the best email support 4. Improving our internal workflow

KG

Kunal G

03/27/20

5 out of 5

Front is the best email client hands down.

What do you like best? Overall, the quality and reliability puts everything else to shame. Of course, we use it for SaaS support - because it has great rules and assignment features, and integration with Intercom, but I'm considering canceling Superhuman too because the difference in quality is large. What do you dislike? I can't think of anything we dislike about Front What problems are you solving with the product? What benefits have you realized? Team support assignments, ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].