Front Reviews in June 2026: User Ratings, Pros & Cons

My experience with Front has been great! Front has made handling emails much more efficient!

What do you like best? Being able to comment on emails and assign emails to people instead of forwarding What do you dislike? I have not found any downsides so far in my experience with Front Recommendations to others considering the product: If you want to improve your email communications and make it more efficient then Front is perfect for you What problems are you solving with the product? What benefits have you realized? Communication with customers and response times ...

Solved all our needs

What do you like best? It is super easy to use and we especially like the fact that that we can share drafts before we send to clients. What do you dislike? I can't figure out how to create a slack notification for when I am tagged in an email conversation. What problems are you solving with the product? What benefits have you realized? We use front for our support inbox. We were using HubSpot before which was a DISASTER to say the least. (Don't even get me started...) Front ...

The team inboxes work great: mentions, team discussions, team email editing.

What do you like best? Mentions and team editing. These, for me, makes it so that you can communicate and collaborate with ease even when your team is not in the same physical workspace. What do you dislike? Analytics could be better, more detailed, more robust. If you need a more robust support team inbox, then you might want to search a little more. The reason I put a 9 is because it has to do with analytics. It is great, it gives you valuable SLA information. However it does ...

Collecting Emails in a Team oriented way

What do you like best? The best part of using front is the easier way to combine, comment, share and assign emails to your teammate. Even when you are OOO or if you are not following a project in whole, but you should know some part of it - forget about the email forwarding and add a simple comment or assign the email to your team mates, for a clearer and better vision of all the information. What do you dislike? What I don't really like is that even if I downloaded the app on my ...

Front has been an excellent option for my team communication.

What do you like best? The overall look and design in Front is clean and easy to navigate. The ability to @mention other team members and have conversations about emails without having to actually email back and forth is very convenient. What do you dislike? I'd like folders as an option, that's my preferred way of staying organized. I haven't been able to get behind tagging. Recommendations to others considering the product: If you're needing an email platform that makes team ...

Powerful and effective communication platform

What do you like best? It has helped us to manage the our inbox and it has interlinked our various team members , if one has marked the email ad important , then the other team member will work on the rest emails in the loop in this way the whole work is easily distributed. We can chat with or customers by keeping other team members in the inbox too so that customer can have real experience of our services. What do you dislike? Overall it is working great and giving excellent ...

Be friendlier with your customers

What do you like best? In this busy world it is very difficult to manage your work flow along with maintain the client relations because they are the main source which contributes in the growth of any organization. Because of your job nature we have to deal with numerous emails and it was very difficult for us to organize them and to make sure that we do not skip any email, because every client relation is important. I really appreciate its services. What do you dislike? It is very ...

Very Great and smooth

What do you like best? All is best when using Front. very understandable. What do you dislike? Sometimes it takes too long to send an email Recommendations to others considering the product: This is a great App! What problems are you solving with the product? What benefits have you realized? Sending emails made easy. You can see if they have seen your email.

A fresh take on tickets x emails x slack x automation wrapped in a beautiful UI

What do you like best? Every feature seems well thought out and extensively tested. What do you dislike? Being what appears to be an Electron-ified web app, the desktop app lacks any useful right-click functionality. Recommendations to others considering the product: Don’t even second guess yourself. Understand that Front’s approach to customer support is a fresh look at an established industry and it just works. What problems are you solving with the product? What benefits ...

Efficient communication tool

What do you like best? Comments feature. This way, I am always sure to separate the message from its comments. What do you dislike? search is sometimes laborious. I would like to be able to create tream tags from my phone as well as on the computer. Recommendations to others considering the product: It's a great communication tool, customizable. I like the shared tags with icons. What problems are you solving with the product? What benefits have you realized? Problem ...