Front Reviews in June 2026: User Ratings, Pros & Cons

A very capable e-mail system!

What do you like best? As someone that has used a lot of e-mail clients, I've got quite a bit of experience in getting my head around how they work, however, Front is pretty straight forward, there is no complicated amount of views which filter out e-mails (where they disappear forever!) just a simple inbox for you, your assigned e-mails and any shared inboxes. To use Front, really you need to be in a team, I mean sure you don't have to be, but really that's what it's built for - and ...

Fantastic tool for centralising all our inbound comms

What do you like best? On top of what is an excellent product, that looks very simple and is easy to use, but is actually super powerful and customisable, their customer support is one of the best I've ever experienced. Pre and after signing up, nothing is too much to ask. Their onboarding guides, checklists, help articles,... are all excellent. We now have one central place for all our inbound communications and nothing slips through the cracks anymore! The whole team was on board in no ...

Email Collaboration

What do you like best? The ability to comment in other team members for advice and to share drafts quickly and easily. What do you dislike? Sometimes it can be difficult to reply to an email high up in a chain, as you cannot see what you are typing while you reply. Recommendations to others considering the product: Light years apart from the standard Office suite used at most businesses, outlook pales in comparison. What problems are you solving with the product? What ...

very good tool to manage communities

What do you like best? I like how the interactions look and how they are shown on the screen, it is very dynamic What do you dislike? that sometimes interactions cannot be answered or there are delays that are sometimes very common What problems are you solving with the product? What benefits have you realized? I have improved the efficiency in the attention of the networks taking advantage of the reports and monitoring

Front saved us when we started customer support

What do you like best? We love to connect many different channels and especially we love forms channels. Front helped us to start with customer support when we launched our product. Google Groups are such a mess for managing shared inboxes. What do you dislike? The inbox limit number according to plan, we'd like to have many different forms for different landing pages. We would also love being able to manage social media comments and direct messages to get a complete view of our ...

Powerful Tool, Great Support

What do you like best? Front enables multiple groups to work on tickets / inquiries in a user interface that is easy and intuitive. It has the functionality we need to triage many types of inquiries across a global inbound sales organization. The Rules (automation) we can build to run are powerful and fairly robust. As an admin of Salesforce, I'm used to very powerful automation - but for this type of Tool, it's pretty good. Above all, when I have a question, the Front support team is ...

Efficient and Productive

What do you like best? Love Front! Easy to build out rules, tags, and designated inboxes to keep your workflow clean and efficient! I enjoy the internal chat feature with teammates on a given thread. This allows us to quickly resolve problems and create accountable. What do you dislike? I think there is room for even more cool features. Hopefully they are in the works! Recommendations to others considering the product: The integrations with salesforce are "meh" according to ...

Making Team Work easy!

What do you like best? It makes utilizing our group email a breeze! What do you dislike? Nothing! It’s been a huge benefit to our team and I am surprised we didn’t get front earlier! Recommendations to others considering the product: Use Front! It makes life so much easier! What problems are you solving with the product? What benefits have you realized? No problems! So many benefits but the best one is that we can auto assign in a round robin pattern so that one person ...

Great app with many time saving features.

What do you like best? Great for assigning team members tasks and elevating unnecessary overlap. What do you dislike? A few small UI/UX things. Mainly the way in which I'm able to change the status of an email. ie. to archive, or mark unread I have to go up to the top of an email opposed to being able to right click the email in the sidebar to perform actions to it. Many team members found that confusing. What problems are you solving with the product? What benefits have you ...

Front Email Review

What do you like best? The ability to tag emails and assign emails to different employees. What do you dislike? Sometimes I will not be able to locate an email, even though I just saw it. What problems are you solving with the product? What benefits have you realized? Assigning emails to different employees helps to allocate the work coming in.