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Front - Help Desk Software

Front Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 81-90 out of 1199

NM

Nicole M

09/18/23

5 out of 5

"Front the best"

What do you like best about Front? It is so easy to use. Reminds me alot of outlook mixed with facebook. Love that you can comment and gifs and emojis. Not just a boring email system. What do you dislike about Front? I do not like how much it lags in the morning. Very slow to open. Recommendations to others considering Front: Once you get used to the Tagging system its a breeze to use and navigate. What problems is Front solving and how is that benefiting you? i have worked with front on ...

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JP

Joe P

09/18/23

5 out of 5

"Used Front for 9 months - best sales tool I've used"

What do you like best about Front? Quick and easy communication, if I need to discuss an email from a potential customer or existing customer I can chat with my manager or colleague like whataspp. What do you dislike about Front? There isn''t anything which I dislike about front. I would reccommend this platform to any sales team. I'd potentially go as far as saying I wouldn't join another company without Front. What problems is Front solving and how is that benefiting you? It makes ...

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NM

Nicole M

09/18/23

5 out of 5

"Front the best"

What do you like best about Front? It is so easy to use. Reminds me alot of outlook mixed with facebook. Love that you can comment and gifs and emojis. Not just a boring email system. What do you dislike about Front? I do not like how much it lags in the morning. Very slow to open. Recommendations to others considering Front: Once you get used to the Tagging system its a breeze to use and navigate. What problems is Front solving and how is that benefiting you? i have worked with front on ...

Read more

JP

Joe P

09/18/23

5 out of 5

"Used Front for 9 months - best sales tool I've used"

What do you like best about Front? Quick and easy communication, if I need to discuss an email from a potential customer or existing customer I can chat with my manager or colleague like whataspp. What do you dislike about Front? There isn''t anything which I dislike about front. I would reccommend this platform to any sales team. I'd potentially go as far as saying I wouldn't join another company without Front. What problems is Front solving and how is that benefiting you? It makes ...

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LM

Lindsay M

09/15/23

5 out of 5

"Great tool"

What do you like best about Front? I like that I can have conversations about specific emails within the platform. I also love the snooze functionality, assigning conversations, as well as being able to delegate full access directly from the platform. The UI and UX are excellent, especially compared to other email management platforms. What do you dislike about Front? The calendar feature is wonky with Google Calendar. Sometimes it is slow to update once a calendar invitation has been ...

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SA

Sergio A

09/15/23

5 out of 5

"Greatest app to use!!"

What do you like best about Front? You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools. What do you dislike about Front? If you can please add more integrations that would be great What problems is Front solving and how is that benefiting you? If a co-worker is not available i can easily find all other emails

LM

Lindsay M

09/15/23

5 out of 5

"Great tool"

What do you like best about Front? I like that I can have conversations about specific emails within the platform. I also love the snooze functionality, assigning conversations, as well as being able to delegate full access directly from the platform. The UI and UX are excellent, especially compared to other email management platforms. What do you dislike about Front? The calendar feature is wonky with Google Calendar. Sometimes it is slow to update once a calendar invitation has been ...

Read more

SA

Sergio A

09/15/23

5 out of 5

"Greatest app to use!!"

What do you like best about Front? You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools. What do you dislike about Front? If you can please add more integrations that would be great What problems is Front solving and how is that benefiting you? If a co-worker is not available i can easily find all other emails

HR

Hailey R

09/13/23

5 out of 5

"Collaborative"

What do you like best about Front? The most helpful tool with front is being able to tag in teammates to review, discuss, or ask for edits with emails before sending off to clients. Usually with competitors you have to forward an email back in forth but this cuts right to the chase and is super effective What do you dislike about Front? I can't think of anything I dislike about front. Its a great platform. Maybe the only thing is the times where it lags and the numbers in the inbox are not ...

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BT

Brianna T

09/13/23

5 out of 5

"I'd cry if my company stopped using Front...."

What do you like best about Front? Collaboration - I can easily tag managers, other teammates, ppl from other teams - it makes life so much easier than slacking about a bunch of random emails Love all the apps/plugins! Collaborating on drafts is amazing Templates are my best friend! Pro tip - def use the app version! What do you dislike about Front? I don't currently experience any downsides from using Front What problems is Front solving and how is that benefiting you? Collaborative Email