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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 871-880 out of 1199

UI

User in Logistics and Supply Chain

06/05/20

5 out of 5

Front is great for all companies, large or small!

What do you like best? Being able to communicate to other employees about an email. It makes for training new employees great too. What do you dislike? I honestly can not come up with anything I do not like at this time What problems are you solving with the product? What benefits have you realized? I have saved time. Sometimes getting a small answer to a question and having to relay everything that has happened is time consuming. With front I can simply add the comment to who I ...

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LM

Lucas M

06/05/20

5 out of 5

Best email management software on the market

What do you like best? It's so easy to use. Tags are great to organize my inbox. My favorite feature in the snooze. So useful to unload the inbox, manage time, and set up reminders. What do you dislike? Honestly nothing concerning the features. It could be more fun to have a few more theme options and colors. Black or white is a bit dull :) Recommendations to others considering the product: Go for it, you won't be disappointed. What problems are you solving with the ...

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AM

A M

06/05/20

4.5 out of 5

Front Saves Us Time

What do you like best? I love the snooze feature - it helps me not let things fall through the cracks. What do you dislike? I wish that we could have e-mail templates with the To already completed for weekly reports we send out. Also wish we could create rules for items that are automatically assigned to a team member. What problems are you solving with the product? What benefits have you realized? It is easier for us to use the templates to reply to customers. Keeps our ...

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OH

OSCAR H

06/04/20

4 out of 5

Front is Great for Time Management

What do you like best? Collaboration with teams and the ability to schedule specific times to follow up and prioritize your daily tasks is extremely helpful. It allows me to triage my morning emails. What do you dislike? Graphics and Tables are still difficult to manage What problems are you solving with the product? What benefits have you realized? Being able to collaborate with colleagues on projects and emails is a new way of working that would be hard to let go of, now.

EO

Erik O

06/03/20

5 out of 5

Great software, Great solution!

What do you like best? I love how Front makes things more streamlined and easier to work with. Working in IT we are buzzing with emails and ongoing issues and Front makes things easier to track and manage. Love this software! What do you dislike? I've been using it now for several months and haven't run into anything I dislike or that doesn't work after I do some google searching.. It does what I need it to do. What problems are you solving with the product? What benefits have you ...

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JL

Joe L

06/03/20

4.5 out of 5

A Dream to use

What do you like best? Front is very user friendly, it is very easy to navigate, keep important emails and search through archives with key words. I personally love using discussions to quickly contact teammates and work members directly. It is very useful in my line of work for contacting other businesses and customers. I also get notifications frequently for things such as reviews and meetings which is a big help for me to keep organised at work. What do you dislike? Front tends ...

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SB

Shelbs B

06/03/20

5 out of 5

Senior Operations Specialist - Convoy

What do you like best? I love that I can use Front as an email search engine and the ability to set up specific rules for tagging, archiving, folders, etc. is amazing! What do you dislike? For a while when I searched things in Front, the top result would not be the most recent. And for me job the most recent is the most important/up-to-date! What problems are you solving with the product? What benefits have you realized? Front combines hundreds of shipper inboxes all into one ...

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JT

Jason T

06/01/20

5 out of 5

Great email management platform! Increased productivity!

What do you like best? You can assign emails and manage multiple email accounts. What do you dislike? Still needs more work in regards to full integration with google calender and ease of use of calendar functions. Recommendations to others considering the product: Give it a try, it is definitely worth the benefits. What problems are you solving with the product? What benefits have you realized? Shared email addresses and the management of emails and workflows. You can ...

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EC

Emily C

06/01/20

4.5 out of 5

Great tool for team use

What do you like best? I love being able to share emails and comment internally with my team. The snooze feature for emails is also a big plus. What do you dislike? The mobile app is not very user friendly and coming from using gmail I miss having an easy to use way to create folders to file emails. Recommendations to others considering the product: Like most things it takes a little getting used to of the new format when switching from another email, but the conversational ...

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JG

Jean-Gabriel G

05/29/20

4.5 out of 5

9/10 because no one is perfect

What do you like best? Front is already visually pleasing. The colors, the noise of the notifications. These are the details but mail is the tool I spend a lot of time on, and having a nice day to day interface makes the work more pleasant; What do you dislike? Not much, really. Not knowing how to use all the little hidden options and tips and tricks may be because it could be even more useful to me (I don't take the time to go read the huhu blog) What problems are you solving with ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].