Front Reviews in June 2026: User Ratings, Pros & Cons

Best email collaboration software

What do you like best? Our support team first migrated over to Front from a traditional ticketing software a couple of years ago, and we were blown away by how easy it was to use. We've since added other use cases and teams to Front, and most of our team members also use it as their main email client for their personal work emails. I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game changer. What do you dislike? There ...

Great tool to collaborate with our team

What do you like best? Front is very easy to set-up. We really like the team inboxes which makes it easy to collaborate. We can no longer imagine working without Front. We also love the snooze function which helps us to follow up on the right time. What do you dislike? I can't come up with any points we dislike at this moment. What problems are you solving with the product? What benefits have you realized? Front had totally changed our team dynamics. Before we were using front ...

Front is the future of email @ work

What do you like best? The ability to share, comment and discuss emails with team members before sending a response. Lots of available integrations. All the expected features, bells & whistles you would expect in an email tool but a very thoughtful user experience. What do you dislike? Does not allow you to support multiple companies/businesses through a master account. What problems are you solving with the product? What benefits have you realized? We use Front as our ...

Front - a robust email app for teams

What do you like best? The ability to communicate with team members regarding a specific email without forwarding. What do you dislike? Inability to have personal folders for organizing. Recommendations to others considering the product: Great for team/shared inbox management and customer support. What problems are you solving with the product? What benefits have you realized? As a team, we are able to respond quicker and more efficiently to customers.

Front - The Tool that Every Shared Work Model Needs!

What do you like best? My favorite aspect of Front is the ability to comment under email threads without sharing the comments with the entire recipient list on the email. My teammates and I use this to tag each other, ask questions, and unpack complicated issues before responding back to our customers. This tool is extremely useful in a shared work model. We also use the auto-forwarding, archiving, and tagging tools. This allows us to share work with our team and our support team, which ...

Great app and very friendly

What do you like best? It's very easy to understand and user friendly, also works smoothly without any error up until now. What do you dislike? Nothing to dislike. It's a great portal and very safe Recommendations to others considering the product: It's a great portal, nothing to improve right now What problems are you solving with the product? What benefits have you realized? Easy to use, like we do not need make any rule to inbox the emails, it comes automatically and ...

FrontApp makes it easy to see individual and team inboxes at a high level for an Admin.

What do you like best? Our team enjoys the Global tags that we can all share to collect and organize email into categories that we use. The @mention is a great tool for our Support Team to collaborate with anyone without having to leave their inbox. The Integrations within Front help us bring in fragmented Saas data into the teams individual inboxes. Canned Responses are a plus because it helps our team respond to repetitive frequently asked questions. What do you dislike? One con ...

User Friendly Email Client for Team Settings

What do you like best? The visilbility features for Front are great - It allows me to quickly see who is working on what email and task, eliminating excessive back and forth. The interface is great and user friendly as well - My team had no issue getting accustomed to the email client and tools associated with it. What do you dislike? The one thing I've noticed amongst my peers is that it may be difficult for some long-term users of Outlook to get comfortable with the new interface. ...

I love Front so much, I want to start using it in my personal life.

What do you like best? Being able to tag people in emails and have discussions about emails under the email itself has seriously been a game changer for our entire team! What do you dislike? Search needs improvement, and there are bugs every so often, but I am confident Front will continue to improve and sort all of these issues out. What problems are you solving with the product? What benefits have you realized? Forwarding emails is a thing of the past! Being able to share ...

Front has been a great experience and I would recommend it to a friend/colleague.

What do you like best? I like the read feature - it makes me accountable whether or not our customers are getting the information. What do you dislike? I don't like how often Front has been down. Hopefully we'll see less of that. What problems are you solving with the product? What benefits have you realized? No problems as of yet. I do love that we can cancel a sent message to edit what if I realize something after the I hit the send button.