Front Reviews in June 2026: User Ratings, Pros & Cons

I'm a Big Fan of Front

What do you like best? My favorite feature in front is being able to chat with another team member about an email. I don't have to forward the email to someone else in my company and create an endlessly long thread. Instead, I start a chat with a teammate and can even share a draft to have someone else edit before I sent the email response to the customer. This is very helpful especially when we are all working from home! I know I'm only supposed to give one answer (my favorite) but I ...

Very good app for organizing the mess of emails

What do you like best? Front does bring a totally new take on emails by making collaboration and scheduling directly in an app. It avoids longs chains of bcc people and allows discussions inside the own email threads. Also meetingbird which is a companion app from Front is probably the best scheduling experience I had so far compared to other solutions. What do you dislike? Front is expensive. If you want to take full advantage of its benefits the price skyrockets very quickly. You ...

Easily manage a high volume inboxes

What do you like best? Front is really efficient and has great organization. What do you dislike? Archives can be long to filter without tags Recommendations to others considering the product: Give it a try it is really well organized What problems are you solving with the product? What benefits have you realized? Managing multiple inboxes at the same time with high volume of messages

great CRM tool

What do you like best? I like that Front is flexible on a lot of it's functions. I like that I can use different reminders, tag people, communicate with them in the app with and without sending an email. What do you dislike? Unfortunately, not everyone in my organisation uses Front, so if I need to share something with them, I essentially duplicate information, since it will have to go via gmail. Not sure how this can be solved, because sometimes when whole company takes on a new tool ...

Excellent email tool!

What do you like best? I like that I can assign emails to my staff and also see everything that is going on as well. I can also send them messages right from the email tool. I really like tagging all the emails so they file into the appropriate email boxes, its a really nice design, made for many staff or one person. What do you dislike? I haven't really found anything I dislike about the email system so far. What problems are you solving with the product? What benefits have you ...

I have had to reach out to chat a few times and I always receive AMAZING customer service.

What do you like best? How the company focuses on A+ customer service What do you dislike? Nothing!! Everything has been fantastic! Recommendations to others considering the product: Front will help your business operate much more efficiently What problems are you solving with the product? What benefits have you realized? I love the ability to create groups and the ability to mention people instead of forwarding.

User Friendly

What do you like best? Being able to tag someone instead of replying to an email What do you dislike? Searching old emails but there's not much I dislike about Front What problems are you solving with the product? What benefits have you realized? None really it's very user friendly

LOVE FRONT!

What do you like best? Front has been amazing for SMS messaging and for assigning messages to my team. The integrations Front offers has also helped when looking for new products to help my business succeed. What do you dislike? There are a few mobile features I'd love, but the Front team has been open to them. What problems are you solving with the product? What benefits have you realized? For me it was all about messaging with my customers and not having to use 12 different ...

Optimises customer communications and team collaboration

What do you like best? Front enables teams to seamlessly operate out of shared inboxes and manage widgets of work. Team members can collaborate on emails, share drafts, and discuss customer communications. You can simply @ a user to invite them to a thread.Canned responses are incredible for storing flat-line responses or FAQ templates. You can also manage your personal inbox via Front for a complete experience. A powerful tool for centralising communications and case-managing customer ...

Collaboration Tool

What do you like best? My favorite aspect of Front's software is the ability to have the entire team view & have a conversation about an email without having to have multiple emails back and forth. Keeping all responses/comments in one place has such an advantage. What do you dislike? There is nothing to dislike the product. The updates/new features are frequent, well-timed, and wonderfully valuable. Recommendations to others considering the product: Great teamwork tool. What ...