Front Reviews in June 2026: User Ratings, Pros & Cons

easy access and handling.

What do you like best? It gives you the possibility of managing communication between all members of the work team, maintaining a practical organization and very accessible on the notes or tasks that the entire work team handles, greatly facilitates the fluidity of communication and access to all the information. What do you dislike? at the time of sending the emails, they do not appear immediately in the sent ones, but remain as in the air in the outbox, which delays the work a ...

Front is the only software you need for group inbox management

What do you like best? The visibility into customer communications, no matter who is emailing, is unparalleled. It ensures we provide a seamless customer experience and that nothing falls through the cracks. I also love the ability to collaborate on email drafts and start a message right within an email thread with internal folks. What do you dislike? Poor integration with Outreach. Front is new to their space and they're working on adding more and more integration functionality to ...

Game changin in our business ! A must have tool, could not work without it anymore !

What do you like best? Front is awesome we are using it since 2016, and it is always improving ! What we like more is the ability to deal with : emails, SMS, Facebook messages, Chat, Twitt in one place ! What is also awesome in front is the ability to make comments on an email, that is really a game changer avoiding to forward emails, and saving time. Last but not least I would say Rules and the way it is handled in front are making us save a lot of time as a remote team. What do ...

Simple and easy to use email management service

What do you like best? It has a simple and effect layout that helps you to spot what part of the business needs attention and links well with our email and Facebook messenger so we can have everything in the one place. It is simple to use the rules to make your email management and assigning emails to the relevant much easier and should really help with productivity. What do you dislike? You cannot set up rules for light members of the service within your team. For example we have ...

Great communications app to consolidate communications channels and facilitate collaboration.

What do you like best? Ability to consolidate all channels like SMS, whatsapp, Email on a single platform. Easy to manage from an administrator point of view. Real-time events (for example, seeing that a team member is currently typing a draft). Assigning/archiving/tagging all work intuitively. Mobile app works well. What do you dislike? It's expensive. Somewhat limited out-of-the-box integrations available. No IP restriction config. What problems are you solving with the product? ...

Easily collaborate with company

What do you like best? Being able to easily tag anyone on your team in an email, removing a need to message them directly or forward an email. Instead, you can give whatever background, but they also have the ability to read threads and get context themselves. Makes it easy to cover somebody's inbox when they're out of the office, they can still let people know they're out, but they don't need to worry about forwarding all emails to someone else (especially if it's not urgent), so ...

I first started using Front a year ago and overall it's been a really nice experience

What do you like best? Being able to tag people along side an email and having them be able to review drafts. Been very helpful when getting started in support. What do you dislike? Can be a bit janky sometimes. An example would be the left sidebar sometimes takes a couple of seconds to update after I archive an email. Another would be that this last couple of months has had some breaking changes that was pretty annoying to deal with. Recommendations to others considering the ...

Front makes my life easier

What do you like best? That I can write notes (to do items) in the email thread to myself and others. That I can share the thread with Slack colleagues. That I can easily create and manage folders. Shared inboxes. What do you dislike? The folders sometimes hide themselves on me. Recommendations to others considering the product: Use it, it's great. What problems are you solving with the product? What benefits have you realized? Better workflow. Easy to manage all my ...

Front helps us delight clients

What do you like best? I love how easy Front makes it to organize (and automate) my inbox and collaborate with team members. Front is a key component in how we delivery our services to clients. It helps us reduce clutter, prioritize work and act quickly. What do you dislike? I wish recurring calendar invites worked a bit better from inside the app. Because there's an easy workaround for this I don't stress about this at all. Recommendations to others considering the product: ...

The best email app I've ever used.

What do you like best? Front allows me to effectively manage my workload and my teams work load, I can clearly see who is managing there work and who isnt. It also allows me to speak to other departments with ease and without the need for formal emails. The ability to have discussions with other departments really helps communication within the company. The ability to add tags to emails so that you can quickly differentiate between the content of emails is really beneficial and ...