Front Reviews in June 2026: User Ratings, Pros & Cons

Front makes it easy for you to do the business.

What do you like best? The best thing about Front is that it's very user-friendly having everything available and explained with simple instructions. Working in Front is enjoyable because everything is simplified, the Front team constantly makes useful changes and updates. The tutorials are very useful and it's great that most of them are available on Front YouTube channel. When encountering an issue with Front, Customer Support and engineering team are very responsive and helpful ...

Great collaborative experience

What do you like best? I love being able to comment on emails from clients. Internal company collaboration as we plan our response is very helpful. What do you dislike? I love being able to assign and invite to conversations. Once invited, though, the multiplicity of streams should be automatically consolidated or merged rather than requiring that extra step. Also, if someone else in the company is in the recipients of that email, they should automatically be in one merged ...

Front has become an essential part of our workflow.

What do you like best? Front has been a great resource for our team especially since we are all currently working remote from different parts of the world. Being able to add comments and share drafts on an email has improved our project coordination and execution. Additionally, the team at Front is always quick to respond to our feedback and provide updates regarding any bugs or issues that users may be experiencing. What do you dislike? In the past, we have experienced slight bugs ...

Front makes our work and life much easier

What do you like best? One central point for all external communication. From Email to Whatsapp, everything is bundled in Front. We've build our own Integration with the Front API to respond to our customers in a Chat inside our own App. What do you dislike? Light users are being removed. In general I would appreciate a graded pricing depending on each users rights / access levels. What problems are you solving with the product? What benefits have you realized? Removing overhead ...

A useful and balanced communication tool for teams.

What do you like best? "Offline" communication within email threads and draft sharing. Useful integration with Salesforce. What do you dislike? Lack of Salesforce Opp tags (akin to jira issue tags). Could use more options for how to sort and display open messages. What problems are you solving with the product? What benefits have you realized? Faster review and resolution of customer emails, easy view of SF customer account and related opps.

Streamline your Customer Support

Essential tool for our small, remote team to manage multiple customer channels

What do you like best? Front is easy to set up and learn. Front integrates well with a number of other useful apps. What do you dislike? Search functionality can be a little confusing. What problems are you solving with the product? What benefits have you realized? Coordinating a remote team around multiple customer channels and shared inboxes. Front solved that problem for us perfectly.

The best email platform experience so far

What do you like best? The teamwork experience. F.x. being able to chat with my co-workers about emails they did not receive. What do you dislike? I am having a hard time with the customer service chat experience and also connecting it to ClickUp which is an application we also use a lot and would like to connect efficiently to our email platform. What problems are you solving with the product? What benefits have you realized? The team is working better together. Emails aren't ...

Pre-sale and after-sale

What do you like best? Assigning, go to inbox 0, delegation, organisation, communication What do you dislike? pricing system, billing system, chat inside front could be improved What problems are you solving with the product? What benefits have you realized? We use front as presale from day 1. We have a good organization thanks to front

Great Product! Very organized

What do you like best? I like that we can group email inboxes to create a more organized layout. It makes a huge difference in knowing where to look for information. I also like that we can chat with our colleagues underneath the emails that customers send. What do you dislike? I haven't found anything that I dislike. Most of the options inside Front are very useful on a day to day basis. I wish that we could use a version of "Talk to Text" for our emails as I feel like that would be ...