Front Reviews in June 2026: User Ratings, Pros & Cons

We are using Front with a shared Mailbox used to drive daily work of our delivery Team

What do you like best? Collaborative tools Deep statistic tool Out of office feature What do you dislike? With long conversation email, viewing email experience can be degraded Recommendations to others considering the product: You must try Front, it purpose à lot of powerfull tool to answer a lot of different needs. What problems are you solving with the product? What benefits have you realized? We solve technical problems encountered by our teams of technicians. ...

Enjoy using

What do you like best? leaving comments for people so they can easily jump in What do you dislike? can be lots to manage with so many inboxes Recommendations to others considering the product: I love it! What problems are you solving with the product? What benefits have you realized? Front helps me get through my day to day at work. It is how I do most of my communication

Great tool that is 98% reliable

What do you like best? Collaboration capabilities, being able to organise my inbox better What do you dislike? There are a few bugs time to time, I set a time to send emails after 30sec but it would be great to have a button on the countdown timer that allow me to send an email straight away. What problems are you solving with the product? What benefits have you realized? Being able to have a shared inbox to easily arrange cover while on holiday, being able to @ someone to loop ...

Front has been a great tool for Email sharing

What do you like best? I like that team members are able to each review each other's emails as this allows us to pick up workloads when needed What do you dislike? When I want to archive something in a group inbox, I would prefer if this only did this for me or allowed an option to select archive for me only What problems are you solving with the product? What benefits have you realized? Lack of responsiveness when a staff member is out as we can work on their emails too. Better ...

A product that seems obvious once you use it

What do you like best? The integrations and the simplicity of the product We managed to answer to complex customer questions much quicker and with less messy forwarding. It is much easier of everything that happens between us and the outside world. What do you dislike? There are still a few UX issues (for instance, cmd+a to select all emails does not work) What problems are you solving with the product? What benefits have you realized? Collaborating on "external things" such ...

Collaborators/Team Dream Software

What do you like best? The ability to create canned responses, tag other team members and seamlessly chat about particular emails without having to forward the email streamlines and scales our org in countless ways. The canned response feature has been huge for our CS department to share and create responses on top issues or large scale items that need to be communicated with our customer base. Having a uniform responses and quick way to share these messages (groups) has made my life so ...

Front has been very helpful and engaging

What do you like best? The fact that we can mention a team mate instead of forwarding an email to them for their review or knowledge. I like to be able to share and work other employees emails when they are out. The ease of use for setting up a new employee. What do you dislike? Not being able to add folders to place emails into, this can assist in making the process more organized. It would be nice to have the ability to create folders to place emails into. Recommendations to ...

Worth the price

What do you like best? Great feature set, even greater support. What do you dislike? I honestly cannot come up with a single complaint about Front’s service Recommendations to others considering the product: Expect to be blown away by their support. I’ve developed custom plugins for Front using their various APIs; whenever I had any questions about implementation details, my emails would be responded to within an hour (Typically 20 mins or so) by an actual developer offering the ...

Incredible database!

What do you like best? I love the userface and ability to communicate with my colleagues without seeing them, due to covid-19! What do you dislike? Sometimes distinguishing who read what email on a joint account is hard to do What problems are you solving with the product? What benefits have you realized? none, alot. its incredibly user friendly.

Productivity at it's finest

What do you like best? Integrations! Front is just very well synced to the other tools we use. Makes me more productive. I like how easy it is to use the features, never anything complicated even for someone who has not used anything like it in the past. I also love the stats feature. I do all my emails and calendar events in Front. Never had to open any other email app again :) What do you dislike? Sometimes it doesn't update right away when new mail comes through.. but this could ...