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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 761-770 out of 1199

UI

User in Higher Education

08/11/20

4.5 out of 5

It has been seemless

What do you like best? Having all work emails in one place for easy access What do you dislike? Having all my personal emails in one block rather than in categories Recommendations to others considering the product: Front is very effective in keeping track of emails sent by fellow workmates What problems are you solving with the product? What benefits have you realized? Front helps to tag teammates in emails to ensure that no email goes unanswered

AR

Alyaa R

08/10/20

3.5 out of 5

front is excellent for communication with clients

What do you like best? We are currently using front mostly in our sales department to have all our potential customers that come from different sources organized, allowing several people on the team to have access to all the information in a synchronized way, even making collaborations or edits before sending the email without the need for everyone to have a copy or to send chains Another aspect that has helped us a lot from front is that it has given us the help of being able to ...

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UI

User in Leisure, Travel & Tourism

08/10/20

4.5 out of 5

Delphine

What do you like best? I really like that we can use tag and share mail with other teammates What do you dislike? That I can't archive mail assign to me without archiving for others Recommendations to others considering the product: Easy communication with teams and with different counterpart What problems are you solving with the product? What benefits have you realized? problems to communicate with my team

RR

Rene R

08/10/20

5 out of 5

Easy to use features

What do you like best? Smooth interface between Google suite and Front. I love the snooze feature! What do you dislike? I have not found any downsides as of yet Recommendations to others considering the product: use as a platform for document backup What problems are you solving with the product? What benefits have you realized? I can snooze emails to a different date and use the feature as a tickler

JJ

Juan José F

08/07/20

5 out of 5

Amazing tool to work with your colleagues in the fastest way ever

What do you like best? chat through the emails and assigned emails, this makes the process efficient and there's no space to doubt about assigments, I always can find the responsable for each task. another thing that we like is the capability to share a draft and select in the same window different persons to send the email, that is perfect for us because sometimes me, Leo or another founder don't have much time to respond and another person can help us to do the job and accomplish our ...

Read more

JZ

James Z

08/07/20

4.5 out of 5

Front has run really smoothly for me and the integration is a game changer for a business

What do you like best? The ability to integrate makes Front a no-brainer for any busy enterprise. To be able to put everything together in one place saves you a ton of time, which saves you money. What do you dislike? I haven't had much to complain about with Front, but we have had some issues here or there. When we do, customer service has been really great. There was a problem with the search functionality and we got the issue resolved within a couple of days. It's nice when you ...

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AI

Administrator in Accounting

08/07/20

4.5 out of 5

Super useful for sharing inboxes

What do you like best? Easily share the burden of "team" inboxes with others. Can have conversations about the emails without forwarding or responding. Can easily add others to view the email. Can "assign" responsibility to specific individuals. What do you dislike? Sometimes difficult to follow long threads of emails. Calendar integration has still been bumpy for us, especially regarding recurring meetings. When bringing a google email in, too many tags are generated from the ...

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WG

Warnny G

08/07/20

4.5 out of 5

It offers effective and automatic customer service to facilitate work.

What do you like best? It emphasizes its strong management tools for multiple inboxes at the business level, which allows you to know what is coming to be aware of new developments, it has excellent commenting functions for cross collaboration, since this option is necessary in Front due because it makes internal forwarding of company emails unnecessary, consolidating prudent security across an organization, mentioning other important features like sharing capabilities, they are useful ...

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UI

User in Business Supplies and Equipment

08/06/20

4.5 out of 5

works great

What do you like best? I can email with all my co-workers at one time What do you dislike? it has been slow lately so emails came delayed, What problems are you solving with the product? What benefits have you realized? lets me see all the work we have so we can get it done.

WA

Willis A

08/05/20

5 out of 5

Solid Experience- Operations Team

What do you like best? Ease of use, seamless user experience, notifications, desktop app, canned messages, draft editing features, and much more! The integrations are lifesavers as well since we work in operations and are already using a bunch of other tools, linking them together to our emailing and support system is just great. What do you dislike? Can't come up with anything actually! I have implemented many SaaS for my team in the past 2 years and I have to be the bearer of all ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].