Front Reviews in June 2026: User Ratings, Pros & Cons

Great features for keeping other team members in the loop!

What do you like best? I love the in-thread mention feature, which allows you to have side conversations about the email content without needing to forward. This works extremely well for going between our CX team and R&D/QA team if they need quick answers to questions in an inbox you are not actively viewing. What do you dislike? Not going to lie, it was a slow learning curve, as it is quite different than Outlook or Google Cal to get accustom to. How email threads are shown is ...

Front has allowed my team to work together seamlessly and provide excellent customer service.

What do you like best? The ability to delegate inboxes and assign emails. The comment box at the bottom of email strands. Canned responses are easy to use. Out of office rules are easy to apply. The ability to snooze emails in order to view the again at a later date. The search tool makes it very easy to find information not only in my inbox but also my teams inbox as well. What do you dislike? Difficulty copying and pasting from our system items not in a text box. Also copying excel ...

Front has made our workflow a lot more efficient.

What do you like best? I like being able to leave notes, tag team members for visibility, create canned responses, and being able to create inbox rules to manage inboxes. What do you dislike? Can't think of anything I do not like about Front. Recommendations to others considering the product: Go for it! You wont regret it. It's the best system we currently have in place. What problems are you solving with the product? What benefits have you realized? Communication with ...

Awesome email client for productivity and team working

What do you like best? What I love most is the ability to share emails between users, plus the fact that Front has recently added a feature allowing you to merge conversations. What do you dislike? I'm not a huge fan of the new logo... sorry guys ! Apart from that, I think that some time is needed to scan all the possible settings and understand which value you can get from the application. What problems are you solving with the product? What benefits have you realized? We ...

Front Review

What do you like best? Front is fantastic, it changes how you work with teams and group inboxes. The chat features allow a huge reduction in emails, and it drastically simplifies the process for adding new team members to group inboxes, as well as the process for assigning and managing emails. Top to bottom a fantastic product. What do you dislike? There is more downtime on certain features than I'd like. It's understandable as a growing company that is releasing a lot of updates ...

Great tool for handling email communication with clients and partners - and more.

What do you like best? The abundance of features and constant improvement of the platform. The availability to schedule actions, integration with the calendar, functional notes with previews, stats, handling of the messages, and threads - all is done with the end-user in mind, a very convenient environment to work in. Also, they react pretty quickly to the suggestions of the customers. What do you dislike? There is a slight technical issue - sometimes, if you hit Ctrl + Z right after ...

Using front in Medical Device Ind.

What do you like best? Easy to use with in a team that travels alot. Easy to allocate and follow up the email conversations. Good intercations with other applications. All the possible modifications that you can make on the email forwarding and follow ups. Especially the snooze feature is really good! What do you dislike? The most that I dislike in front is the fact that is does not have a good phone application. Android app is sometimes really buggy. Recommendations to others ...

Using Front helps me a whole lot with staying on top of things.

What do you like best? Snoozing emails. It helps me remind myself to follow-up with my clients, if need be. What do you dislike? I can honestly say that there's nothing I dislike in what I use. I guess it would be cool to be able to toggle between a vertical inbox setup to a horizontal one, but that's if we want to get picky. What problems are you solving with the product? What benefits have you realized? Time management! The canned responses feature is a huge time saver and I ...

Great for quick, organized, and collaborative communication

What do you like best? The ability to quickly tag & sort through emails, comment within a thread and know who should be included, and bring in specialists when relevant. What do you dislike? More emoji options for tags. Otherwise, everything has worked incredibly well. Recommendations to others considering the product: Great for organized email communication & collaborative/uniform responses. Definitely worth looking into. What problems are you solving with the product? What ...

Modern Yet Applicable

What do you like best? re-send function is 100% why I recommend your product to others in my industry, the shortcuts and pre-sets also set it apart from the competition What do you dislike? not as many mobile functions as desktop, frequent search glitches, permanence of actions (had employee delete something they shouldn't and support team was unable to restore to before mistake was made) Recommendations to others considering the product: Set yourself up for success with pre-set ...