Front Reviews in June 2026: User Ratings, Pros & Cons

Front is a great communication app combining email and company chat in one.

What do you like best? Combination of emails and chat in one app, tags allowing easy organisation of the messages, well arranged. What do you dislike? It took me a while to find where are archived or deleted messages - was looking for the folders in the left panel where it is usually placed under inbox folder. What problems are you solving with the product? What benefits have you realized? No problems at the moment.

Great app, very easy to use!

What do you like best? The ability to create custom responses, both shared and individual, and to use them in emails! Also love the ability to "assign" emails to different boxes, and to unassign What do you dislike? Repeated reminders to "add my work email", I don't use Front like this. I have never understood the difference between "trash" and "archive". This could be clearer? What problems are you solving with the product? What benefits have you realized? Just the usual ...

Awesome platform

What do you like best? The ease of comms internally before responding on an agreed response What do you dislike? Contact permissions would be a great addition to the platform Recommendations to others considering the product: Think about the rules and tags that will assist in t your workflows and use documentation to keep tabs on the rules What problems are you solving with the product? What benefits have you realized? Providing a common platform for all our team users to ...

Front has changed how we do email at our company. I could never go back.

What do you like best? Front makes it easier to collaborate with email. What do you dislike? I wish Front had more or better integrations. What problems are you solving with the product? What benefits have you realized? Front helps me with email communications. I can work with my team to better communicate with customers.

FRONT manages and automates response for clients.

What do you like best? This platform helps companies with the administration of emails to your work team to carry out a more organized and effective management. It also allows you to work fluency as it provides templates for your emails, sequence and shortcuts that automate your work for greater performance and time savings. Its integration with Zapier is excellent. What do you dislike? I have not experienced problems with this platform, but they should improve the front inbox since ...

All your inboxes in one place!

What do you like best? I like the discussion feature--it keeps Slack like conversations and email in one window. What do you dislike? I sometimes am unsure how to best archive files Recommendations to others considering the product: I think it's worth investing some time into really learning what it can do. I suspect I'm not even scratching the surface of all its features. What problems are you solving with the product? What benefits have you realized? Streamlining and ...

Awesome Tool for Streamlining Communications

What do you like best? I love the canned response message templates that I can use over and over again. What do you dislike? No major complaints, it would be nice to be able to push my team inbox above my tags. What problems are you solving with the product? What benefits have you realized? -I can send emails a lot faster using the message templates. -I also started using the integration with Salesforce and it's been cool to be able to see the associated case right next to ...

Here's to the next Front-ier

What do you like best? Front is incredibly digestible and easy to use. You can start using it without requiring any lengthy training, owing to it's absorbable user interface. It is fantastic for surfacing SLA's, meaning your team are far less likely to incur breaches. Also, it demonstrates when a customer has seen an email and so affords us such better insights. The newly deployed heat-maps within analytics are a fantastic way to discern your busiest times, and you can make informed ...

Front has changed our entire business for the better.

What do you like best? We do not have to share every email now. Before Front, every person in our office received every email that came through--even on days they were not in office. Thanks to Front, we now have team inboxes, and only the emails that are pertinent to an individual are coming through to that individual. The team collaboration is also through the roof, with Front's @-functionality. You just @ a superior, and your question is answered. You no longer need to go across the ...

Email and then some...

What do you like best? I love the shared inboxes, the ability to comment in emails for collaboration, and all the options for rules/tags. The sending option to send later or send and snooze are a lifesaver! Huge fan. What do you dislike? I don't have any major concerns with Front right now... pretty solid. What problems are you solving with the product? What benefits have you realized? The comments within emails help to move issues along quicker and maintain context without ...