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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 731-740 out of 1199

KA

K. A

09/03/20

4.5 out of 5

Smart Convenience

What do you like best? The archiving organizational options are the best for me personally. I like that i can see the alphabetical list of all my archives to the left and in color and i can make those archive titles private or share it with my team. I can tag, color coordinate and sub tag each email and I can also create rules for incoming emails to go straight to a pre made archive. I also like I can change the date and time format of an email I receive by clicking on the time stamp and ...

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JP

Jonathan P

09/01/20

4 out of 5

Front fluids in sales.

What do you like best? Front is a platform that allows you to manage email more efficiently, transparently and with full responsibility to acquire the ability to send hundreds of emails to general addresses, such as assistance and sales. You can also interact with your work team, it also provides you with forwarding and general responses or even setting reminders to respond later. You will have a significant time saving and work fluency. What do you dislike? Although the emails sent, ...

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UI

User in Computer Software

08/31/20

5 out of 5

Front makes it easier to prioritize my emails, make notes, and resolve emails

What do you like best? I love that I can tag co-workers on emails if I have a quick question, then they can follow the thread, or mute it unless mentioned again. What do you dislike? I am unable to view the discussions that I have created or been tagged in. I don't think my co-workers have the same problem, but I don't have a discussion tab. What problems are you solving with the product? What benefits have you realized? I am able to resolve my emails faster, let others look at ...

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BA

Brent A

08/30/20

5 out of 5

Front a good tool that allows you to work as a team.

What do you like best? Excellent tool to have a good communication flow both for team members and with clients. It allows you to share ideas and opinions among team members about the projects you are working on and allows you to write an email for another member to improve it and then send it. What do you dislike? For now, we have only had one small problem with the tool and that is that sometimes the emails remain as drafts or are not saved so they are not sent at the time they want. ...

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AJ

Andy J

08/28/20

5 out of 5

Front is a Game Changer!

What do you like best? The ability to tag other team members on an email has eliminated so many headaches. We no longer have gian Reply All threads. It's all just right there in Front. We also use the tagging features and scheduling tool. Rules, vacation responses and other features are easy to set up. Mobile app is also great. This has become the new email client I wish I had for all my accounts. What do you dislike? Getting started takes a little bit of effort. The only other ...

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LJ

Lydia J

08/28/20

4 out of 5

Authentic and reliable program

What do you like best? I am having mind blowing experience with this software. The biggest advantage is that it let us have plenty of integrations. It permits me on having internal conversations related to email quite conveniently. It is loaded with huge number of interesting options that let us work collectively for joint sales and support. It keeps me focused on important issues. What do you dislike? This is doing a great job. One of the only least thing is that I just don't like ...

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UI

User in Information Technology and Services

08/27/20

5 out of 5

Great tool to collaborate and stay organized

What do you like best? I love being able to comment and tag my teammates in the hidden comment section of an email chain. It’s great getting my partners or managers input on something without leaving the email tool. What do you dislike? Only complaint is updating the rules for automatic tagging takes a few too many steps. I don’t believe there is duplication or logic I can set up whenever I create a new tag to make a corresponding rule. What problems are you solving with the ...

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UI

User in Information Services

08/26/20

5 out of 5

An excellent working tool

What do you like best? The ergonomics of the platform. I haven't found a better tool for email management to date. What do you dislike? The price, which is high all the same... Recommendations to others considering the product: I recommend Front to facilitate the management of a company's multiple mailboxes. What problems are you solving with the product? What benefits have you realized? We were able to tune the whole team on our operations by synchronising the different ...

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PC

Pate C

08/26/20

4 out of 5

Helpful email client for team collaboration

What do you like best? When our team has incoming requests from clients, its great to be able to have an internal chat right in the email thread. It keeps our conversations organized What do you dislike? My biggest complaint is that the calendar tab doesn't switch to the current day. What problems are you solving with the product? What benefits have you realized? Organizing and collecting thoughts around certain conversations. It helps increase productivity/collaboration for ...

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KU

Kulvir U

08/26/20

4.5 out of 5

See an improvement in the support you provide to your users with this tool.

What do you like best? It allows several people to access text messages and emails without any inconvenience from the software issue, which is a point in its functionality quite extraordinary, since it is a door to comfort and ease of use, highlighting that with With this tool we can have a greater workflow, very sophisticated, without excluding that the repetition function is excellent, since access to the work area agrees not to delay things, in a list of pending tasks. What do you ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].