Front Reviews in June 2026: User Ratings, Pros & Cons

Still learning, but love what I have seen thus far.

What do you like best? The shared inboxes.....we no longer have to guess who is working on what. What do you dislike? The lack of training. There are so many features we don't know how to use. During our initial discussions, our salesperson told us that we would be able to map out workflow and put basics in and that has not happened. Recommendations to others considering the product: Be open minded and picture the efficiencies you can create. Those visions spark so much more ...

Boost for team collaboration and insights into audience

What do you like best? Ease of use, available anywhere, customisability What do you dislike? No native voice. Limited API for rules. Recommendations to others considering the product: Consider the level of granularity you will require with access control, particularly around reporting. Ensure the reports do what you need, otherwise you will need to extract to a third-party system to generate your own. As with any products, there are some shortcomings that only become evident ...

Front has changed the way I work, our team works and our productivity levels.

What do you like best? The snooze and tagging features in Front are my favorite. Less things fall through the cracks because as a team, we can snooze, tag, chat until an issue is resolved. What do you dislike? I do not love the mobile version of Front. Specifically, there are features like the vacation responder, that if I do not turn on in the browser version, i am stuck and unable to manage. Recommendations to others considering the product: If they want to make their lives, ...

Wide array of featrus and integrations on top of a solid product

What do you like best? Improves email as a communication channel and joins other communications channels inside as well. They have done a good job of enriching email with data from integrations as well. What do you dislike? Pricing can be steep in some combinations of features and integrations, perhaps a more startup friendly plan would be great. What problems are you solving with the product? What benefits have you realized? Enriched data from multiple channels inside email.

An essential tool for any company that collaborates on emails.

What do you like best? I love everything about Front. For our team, we use the tagging system every day. The ability to tag in a teammate on our main clients inbox has allowed 5 people all from different teams to see the same email and respond from the same address without the hassle of forwarding an email. I also love the ability to set up Team Rules, so the right people get tagged automatically and I can forward emails into Asana as tasks. What do you dislike? The only thing I ...

Great lool for connecting and organizing, 10/10 recommend.

What do you like best? Being able to collaborate internally between emails is huge. Also love the internal discussion format, almost similar to social media in that you can use emojis etc, but also more robust because there are additional features that help to make communication clear. What do you dislike? Not much to dislike, they continue to evolve and add new easy to use features. I don't use all of the features, but knowing they are there is nice in case I need them at some point. ...

Matchless application with effective programs

What do you like best? This is the superb source of sharing emails. Moreover it saves our time needed to be spent on forwarding emails one by one. It consists of wide range of amazing abilities for sharing, commenting, assigning, snoozing and resurfacing multiple issues for creating zero inbox possibilities. The simplicity of this tool attracts more and more users. It allows us to integrate this tool with plenty of other tools with efficient functionalities. What do you dislike? Front ...

An efficient tool from a CRM-based point of view

What do you like best? Front is a wonderful platform that has surprising integrations with other additional tools, which make it a higher technology manager for the support that some user with companies that needs to offer their clients, being a sensational function, drawing attention to large amounts, because its tagging is fantastic, although it is a simple functionality, it is useful for classifying notes and being able to manage what could be an uneven inbox outside the theme ...

User-friendly, modern platform for smoother teamwork

What do you like best? The comment function is so smart, I really use it all the time. No more sending emails back and forth to colleagues. The assign function also helps to keep the number of unneccessary emails down. The tag and archive functions are great too. What do you dislike? I sometimes have problems with the calendar function, but apart from that I can't think of any downsides. Recommendations to others considering the product: It is a really smooth solution, so easy ...

Great product but some basics are missing

What do you like best? How easy it is to collaborate The many integrations (especially Hubspot and Drift, very practical for us) The interface (UI) is very nice The support is really available to answer questions and solve bugs What do you dislike? The Analytics module and your API's schema The tags (I'd very much prefer custom fields instead) Bugs that sometimes occur What problems are you solving with the product? What benefits have you realized? Having multiple ...