Front Reviews in June 2026: User Ratings, Pros & Cons

Software Manager

What do you like best? The option to have a chat on e-mails, it's very helpful, I also like the way long e-mail threads are displayed, better than Outlook or Gmail What do you dislike? The mobile application should have a calendar, I think it's a must Recommendations to others considering the product: Use it, it's a great software, a bit expensive but worth it What problems are you solving with the product? What benefits have you realized? Front allows me to directly ...

Everything at your fingertips.

What do you like best? Chats, emails, discussions are all at one place. Calendar there too. What do you dislike? Being a new user it was a bit confusing till someone walked me through it. Not much to dislike. What problems are you solving with the product? What benefits have you realized? The problems being that you can communicate with a client and chat with co-workers about said client. Therefore having it all in one place.

Innovative application easy to implement.

What do you like best? This is the excellent outlet for exchanging emails. Plus, it saves the time needed to forward emails one by one. It consists of a wide variety of awesome skills to share, comment, allocate, postpone and resurface various issues to build zero inbox possibilities. The simplicity of this method attracts more and more users. It helps us to combine this tool with several other tools with powerful functionalities. I like this framework as it ensures constant user-to-tech ...

Amazing Features, Easy to Use, Super Convenient Team Collaboration.

What do you like best? I like the "mention" feature best. Instead of forwarding the email, you can simply mention or share the email or discussion with the team and discuss it within the same thread. Super fast and super convenient indeed! What do you dislike? So far, I cannot see anything that I dislike about Front aside from the inability to change the colour scheme or background theme. It would be really fun if we have the ability to do that! :) Recommendations to others ...

Handy tool to handle Customer Service

What do you like best? Layout is nice and pleasant to use. Main perk of Front is how it makes collaboration easy. It's kind of a mix between Slack and Google drive collaboration tools, but for Customer service ! Also, they keep on adding small handy features, which may seem insignificant but help in daily work. One simple example I like a lot, the software warns you when you're about to send a message mentioning a file attached, but the file is missing. Which means the ...

Very convenient, and they keep adding new useful features according to our feedback.

What do you like best? The way you can tag others in a conversation, and the new feature that lets you merge conversations. life saver! What do you dislike? The desktop app freezes sometimes, so I use the web version instead. App has bugs sometimes Recommendations to others considering the product: Very convenient, and simple to use! What problems are you solving with the product? What benefits have you realized? It streamlines teamwork and collaboration. Saves us the ...

Front Survey

What do you like best? I like the share feature and the fact and can see other emails, which I used as scripts. What do you dislike? The app is somewhat hard to open. I often have to retry several times. What problems are you solving with the product? What benefits have you realized? I have been able to answer my clients through the previous emails by the team.

Explect

What do you like best? Everything one place, it makes your work more workable. What do you dislike? The options for an automize messages back, missing some options Recommendations to others considering the product: When you are tired off windows this is the best, safe time and frustrations What problems are you solving with the product? What benefits have you realized? The team work.

Excellent system that makes our job so much easier

What do you like best? Being able to share our work with our teammates, and have specific discussions on each case without needing to clutter slack channels with random information. It has also been excellent in training new staff during lockdown and working from home, as we can share the inbox effectively and also ensure that emails are up to standard before being sent out to customers or partner businesses. It also lets us keep track of queries of similar types or on the same topic to ...

Front is a game changer

What do you like best? The ability to share emails with coworkers and have conversations on the message itself. The ability to clear your inbox with snooze or auto archives also has helped me stay organized and set follow up reminders with ease. I also love the ability to answer from other email addresses, not just my own to fit the nature of the conversation (if I don't want to use my actual email address for a client, I can send them something from our generic inbox). What do you ...