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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 661-670 out of 1199

AU

Anonymous User

12/16/21

5 out of 5

"Outstanding tool for my team to collaborate effectively to provide an outstanding member experience"

What do you like best about Front? Collaborative features (shared drafts, comments, etc.) are the most useful for the team. It allows us to sync when preparing communications to members and to provide outstanding customer support. Additionally, as a leader for my team, the reporting and analytics are a highlight - it allows me to keep track of our KPIs effectively and track my team's performance, customer satisfaction, and request trends. What do you dislike about Front? There are no major ...

Read more

MZ

Maricon Z

12/15/21

5 out of 5

"User friendly, easy to navigate, helpful in distribution of tasks"

What do you like best about Front? love that it makes the distribution of tasks/emails easy for the team What do you dislike about Front? sometimes there are days you still get email even if your OOO What problems is Front solving and how is that benefiting you? reduction of manual intervention in distributing emails in shared mailbox

AU

Anonymous User

12/15/21

5 out of 5

"Front is AHmazing!"

What do you like best about Front? This is the first company I've worked for that uses Front, I've never heard of it before. I honestly LOVE it! You can truly collaborate with your team members, see who's working with who, search, merge, it's just the best! Very thoughtfully creative, thank you Front for keeping us organized and efficient! What do you dislike about Front? Honestly, I haven't found anything that I've dislike about Front yet. Everything seems to flow so smoothly, I don't have ...

Read more

CS

Cheri S

12/15/21

5 out of 5

"Front App is all it's cracked up to be... and MORE!"

What do you like best about Front? Front keeps your Inbox organized, with the use of Tags instead of Folders, it keeps the entire team up to date on where things stand, gives access to those who need it, and makes organizing thousands of emails so much easier, neater and faster than Outlook or Gmail. What do you dislike about Front? I've not run across anything that I dislike so far about the Front app. While I have not used Front for some of its capabilities, such as scheduling, I'm sure ...

Read more

JL

Jodie L

12/14/21

5 out of 5

"Front is fun AND efficient!"

What do you like best about Front? Emailing with Front is an efficient, delightful experience! The comment feature is everyone's favorite - being able to quickly share related files, screenshots and chat with colleagues within the context of an email thread is the biggest time-saving feature we use all day long. At a glance, the emoji labels help me stay focused on the messages that are time sensitive and assign to me! What do you dislike about Front? I want the Front calendar to be in my ...

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NE

Nikolas E

12/08/21

5 out of 5

"Nikolas Eguiarte Front Review"

What do you like best about Front? Team tools, assigning messages to colleagues are super helpful in my line of work as I don't have to handle everything by myself; I run my matters which makes my time more efficient. What do you dislike about Front? I currently only dislike the lack of integration of other tools like QuickBooks to help optimize time; right now, the information must be manually gathered for emails. Integrating other tools might be beneficial! Recommendations to others ...

Read more

AU

Anonymous User

12/08/21

5 out of 5

"Front is awesome and so easy to use"

What do you like best about Front? That you can text directly from the front, and it's easy to organize What do you dislike about Front? It sometimes has system issues but very little What problems is Front solving and how is that benefiting you? getting in touch with customers within minutes to resolve issues or just answer questions

AU

Anonymous User

12/06/21

5 out of 5

"Clean, effective and efficient."

What do you like best about Front? Reaching a zero inbox not only helps my work habits but enables a sense of accomplishment. Plus, the comment feature allows an internal discussion without losing visibility of the matter. What do you dislike about Front? Some emails may get lost in the sea of archived emails, however, the comment feature allows me to add short references to each. Also, I would like to have the calendar feature in the mobile app. Recommendations to others considering ...

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MC

Maria C

12/06/21

5 out of 5

"Front review"

What do you like best about Front? I like the whole concept of Front, the fact that it allows big teams to work together, be organised and all without feeling overwhelmed - I could not imagine my team working without Front. What do you dislike about Front? Some features need further improvement. I always recommend my teammates to use exclusively Front and never go back to Gmail but for certain things, teammates still find it handier to use Gmail like for the calendar or opening Gsheets ...

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JC

Juan C

12/04/21

5 out of 5

"Transforms regular emails into a collaborative environment for a much improved workflow"

What do you like best about Front? Front is really awesome; it's light years ahead of any regular email client. It allows us to share notes, reminders, set followups, invite other users to conversations, and so many other things that it's hard to imagine working without it. What do you dislike about Front? Since there are so many things to do, it has a bit of a learning curve, but I wouldn't say that is an issue as with a couple of days working with it you get the basics pretty ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].