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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 651-660 out of 1199

RG

Rose G

01/10/22

5 out of 5

"Easy and friendly to use, one of the best tools I have ever use to do my job."

What do you like best about Front? Makes my job easy by adding and having canned message bottom available, it takes less time for me to better assist my clients. The best part of it is that we can modify or add our own. What do you dislike about Front? I personally use almost all the functions of Front, what I don't like is the notification option to receive smart notification, it should be a separate option if there is @ mention. Recommendations to others considering Front: You can ...

Read more

RG

Rose G

01/10/22

5 out of 5

"Easy and friendly to use, one of the best tools I have ever use to do my job."

What do you like best about Front? Makes my job easy by adding and having canned message bottom available, it takes less time for me to better assist my clients. The best part of it is that we can modify or add our own. What do you dislike about Front? I personally use almost all the functions of Front, what I don't like is the notification option to receive smart notification, it should be a separate option if there is @ mention. Recommendations to others considering Front: You can ...

Read more

CG

Charmaine G

01/07/22

5 out of 5

"The Best Email Service I've Used in a Professional Setting"

What do you like best about Front? It's very user-friendly! Each department also uses the round-robin feature to distribute incoming emails effectively. The comments and discussion feature makes it easy for my team to collaborate effectively to solve customer issues. I also greatly appreciate that we can edit spreadsheets (add and remove rows and columns) directly in an email. It saves me a lot of time! What do you dislike about Front? I wish that the dark mode was dark. It only changes the ...

Read more

BC

Betsy C

01/07/22

5 out of 5

"Game Changer!"

What do you like best about Front? The team chat feature within emails is amazing, and has completely transformed my inbox. What do you dislike about Front? I don't like the format of printed emails. Thankfully, I don't need to use it often. Recommendations to others considering Front: There was a bit of a learning curve with this program, but now that I've got it figured out, I am saving enormous amounts of time and energy managing my inbox and can't imagine going back to any other ...

Read more

BC

Betsy C

01/07/22

5 out of 5

"Game Changer!"

What do you like best about Front? The team chat feature within emails is amazing, and has completely transformed my inbox. What do you dislike about Front? I don't like the format of printed emails. Thankfully, I don't need to use it often. Recommendations to others considering Front: There was a bit of a learning curve with this program, but now that I've got it figured out, I am saving enormous amounts of time and energy managing my inbox and can't imagine going back to any other ...

Read more

AU

Anonymous User

01/07/22

5 out of 5

"It changed the way I worked, everything is smoother and easier"

What do you like best about Front? "Archive" function, edit drafts together and comments conversations. What do you dislike about Front? Sometimes I get lost when I snooze a message and when I look for it. I go to archive messages and I cannot find my message back. Maybe I need more time using Front What problems is Front solving and how is that benefiting you? Easier email management, less time spent on classifying emails. Easier information sharing with colleagues when we use comments ...

Read more

AU

Anonymous User

01/07/22

5 out of 5

"It changed the way I worked, everything is smoother and easier"

What do you like best about Front? "Archive" function, edit drafts together and comments conversations. What do you dislike about Front? Sometimes I get lost when I snooze a message and when I look for it. I go to archive messages and I cannot find my message back. Maybe I need more time using Front What problems is Front solving and how is that benefiting you? Easier email management, less time spent on classifying emails. Easier information sharing with colleagues when we use comments ...

Read more

CG

Charmaine G

01/07/22

5 out of 5

"The Best Email Service I've Used in a Professional Setting"

What do you like best about Front? It's very user-friendly! Each department also uses the round-robin feature to distribute incoming emails effectively. The comments and discussion feature makes it easy for my team to collaborate effectively to solve customer issues. I also greatly appreciate that we can edit spreadsheets (add and remove rows and columns) directly in an email. It saves me a lot of time! What do you dislike about Front? I wish that the dark mode was dark. It only changes the ...

Read more

AU

Anonymous User

01/06/22

5 out of 5

"Easy to use email organizer"

What do you like best about Front? Front is an easy to use app that is extremely helpful in organizing emails. I love that my inbox is always empty. Discussions is definitely my favorite feature in Front. I like being able to discuss a topic with a teammate, having the option to bring in another member at anytime, and it all being in real time. What do you dislike about Front? I haven't found anything about Front I dislike. Recommendations to others considering Front: Try it out. I think ...

Read more

AU

Anonymous User

01/06/22

5 out of 5

"Easy to use email organizer"

What do you like best about Front? Front is an easy to use app that is extremely helpful in organizing emails. I love that my inbox is always empty. Discussions is definitely my favorite feature in Front. I like being able to discuss a topic with a teammate, having the option to bring in another member at anytime, and it all being in real time. What do you dislike about Front? I haven't found anything about Front I dislike. Recommendations to others considering Front: Try it out. I think ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].