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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 641-650 out of 1199

GM

Grace M

01/18/22

5 out of 5

"All in one platform that allows you a high quality communication"

What do you like best about Front? I like that it is easy to implement, its interface is friendly, simple, and has several features that help the whole team to work together and a very effective communication where you can share and comment, new assignments as well as solve problems that arise. It helps me keep everything well recorded and organized with notes, comments, alerts, automation, rules and has many great features that are of great benefit. What do you dislike about Front? So far, ...

Read more

AU

Anonymous User

01/18/22

5 out of 5

"Great system, very intuitive and good for teams - some tweaks and features needed"

What do you like best about Front? Love the snooze option, the discussion portion, tags, "seen" function What do you dislike about Front? Would like a true "dark mode", different sorting options like by "from", A-Z, inbox, tags, etc. - basically more options to sort in different ways Recommendations to others considering Front: n/a What problems is Front solving and how is that benefiting you? Benefits would be snoozing - great for follow up. Discussion portion makes it easy to collaborate ...

Read more

AU

Anonymous User

01/18/22

5 out of 5

"Great system, very intuitive and good for teams - some tweaks and features needed"

What do you like best about Front? Love the snooze option, the discussion portion, tags, "seen" function What do you dislike about Front? Would like a true "dark mode", different sorting options like by "from", A-Z, inbox, tags, etc. - basically more options to sort in different ways Recommendations to others considering Front: n/a What problems is Front solving and how is that benefiting you? Benefits would be snoozing - great for follow up. Discussion portion makes it easy to collaborate ...

Read more

GM

Grace M

01/18/22

5 out of 5

"All in one platform that allows you a high quality communication"

What do you like best about Front? I like that it is easy to implement, its interface is friendly, simple, and has several features that help the whole team to work together and a very effective communication where you can share and comment, new assignments as well as solve problems that arise. It helps me keep everything well recorded and organized with notes, comments, alerts, automation, rules and has many great features that are of great benefit. What do you dislike about Front? So far, ...

Read more

JB

Jenna B

01/12/22

5 out of 5

"Using Front has tripled my productivity!"

What do you like best about Front? My favorite part about using Front is how easily you can collaborate with your coworkers. My job relies heavily on collaboration, so being able to share drafts and tag my colleagues has allowed us to move at a quicker and more streamlined pace. What do you dislike about Front? The only thing that I really have issues with are the "Vacation Messages" and Out Of Office buttons can be a little tricky, they also don't work that well on the app. Recommendations ...

Read more

JB

Jenna B

01/12/22

5 out of 5

"Using Front has tripled my productivity!"

What do you like best about Front? My favorite part about using Front is how easily you can collaborate with your coworkers. My job relies heavily on collaboration, so being able to share drafts and tag my colleagues has allowed us to move at a quicker and more streamlined pace. What do you dislike about Front? The only thing that I really have issues with are the "Vacation Messages" and Out Of Office buttons can be a little tricky, they also don't work that well on the app. Recommendations ...

Read more

AU

Anonymous User

01/12/22

5 out of 5

"Front is Great and Easy to use!"

What do you like best about Front? How you can send emails, locate emails and compose emails super easy and quick. What do you dislike about Front? Nothing, I like using front for P&P sales and service emails. What problems is Front solving and how is that benefiting you? Everything is kept in an archived inbox and easy to locate if not in your inbox.

AU

Anonymous User

01/12/22

5 out of 5

"Works the Way It Should"

What do you like best about Front? It has a very intuitive design and always works the way I expect. What do you dislike about Front? Sometimes finding an email after you have interacted with it once can be a challenge. What problems is Front solving and how is that benefiting you? Front helps me and my team collaborate on client issues all within the app.

AU

Anonymous User

01/12/22

5 out of 5

"Front is Great and Easy to use!"

What do you like best about Front? How you can send emails, locate emails and compose emails super easy and quick. What do you dislike about Front? Nothing, I like using front for P&P sales and service emails. What problems is Front solving and how is that benefiting you? Everything is kept in an archived inbox and easy to locate if not in your inbox.

AU

Anonymous User

01/12/22

5 out of 5

"Works the Way It Should"

What do you like best about Front? It has a very intuitive design and always works the way I expect. What do you dislike about Front? Sometimes finding an email after you have interacted with it once can be a challenge. What problems is Front solving and how is that benefiting you? Front helps me and my team collaborate on client issues all within the app.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].