Front Reviews in June 2026: User Ratings, Pros & Cons

"Great collaboration tool"

What do you like best about Front? I enjoy the ability to quickly collaborate with teammates, to be able to respond to customers with the accurate information in a timely fashion. Front cuts down significantly on time spent communicating across departments. What do you dislike about Front? The only thing I dislike is not being able to easily figure out how to sort by teammate chatter outside of the inbox. I'd love a feature to have a list of "chats" arranged by teammate. Recommendations to ...

"It’s been awesome. Super convenient and easy to use. I love the chat feature."

What do you like best about Front? The chat feature, the assigning so things leave your inbox and it's off your plate. Very efficient program. What do you dislike about Front? Nothing I can think of, honestly. Will let you guys know if something comes to mind. Recommendations to others considering Front: Do it. It'll help you make money! What problems is Front solving and how is that benefiting you? Quick communication for fast decisions about quotes and products

"Fast, Efficient, and Fun!"

What do you like best about Front? I like how I can include other co-workers in my emails and how we can separate tasks based on teams while still having visibility of everyone's emails. What do you dislike about Front? As of right now, I wish Front had an easier way to include all the needed information my company needs to log emails in our main platform (for compliance reasons). Right now we have to do a workaround to this by selecting "Forward," scrolling down to the three dots at the ...

"We are very happy with Front"

What do you like best about Front? The assigning feature and commenting in conversations is the most used and helpful feature for our usecase. It makes working as a team very easy. Also switching between Inboxes or giving people access to different inboxes is great. What do you dislike about Front? We send a lot of mass emails to our users, and this is doable with Front sequences, but the feature is not that intuitive and chic. We would prefer to have this not for the whole team but ...

"Front has revolutionised my working day!"

What do you like best about Front? Being able to assign emails to the right team member and work as a team on responses in the same window is brilliant What do you dislike about Front? I would like to be able to easily turn on and off vacation responder What problems is Front solving and how is that benefiting you? Student Support and Email templates that can be quickly accessed, alongside my calendar in one view is a great timesaver

"Front app in the best way to interact!"

What do you like best about Front? Easy to operate within the team and organisation. Accessible to whole team. Make team tags for ease of operations and quick reverts to clients. User-friendly! What do you dislike about Front? It gets a bit slow sometimes, but usually it's very accessible! What problems is Front solving and how is that benefiting you? Team communication Quick reverts to clients Regular interaction within and outside stakeholders Time stamping East data tracking

"Customer Service at its Best"

What do you like best about Front? Teammate assignments, tags, rules, and email ownership and tracking What do you dislike about Front? Current price levels, export & upload restrictions surrounding contacts, and auto signature restrictions (phone number inclusions). What problems is Front solving and how is that benefiting you? Timeliness of communication and customer service. Emails are highly organized. We've never had a cleaner and more organized inbox.

"Front is an innovative way to communicate and update colleagues in a working environment"

What do you like best about Front? You can communicate with all your working colleagues in one place get answers fast and results. It incorporates email and has a fantastic live chat facility to speak with clients and handle queries directly. What do you dislike about Front? I haven't found one thing missing from this program. It really does fulfill all our communicative needs. Recommendations to others considering Front: I would highly recommend front What problems is Front solving and how ...

"Collaboration made easy!"

What do you like best about Front? The sharing of drafts and commenting on teammates' threads is invaluable to my productivity. I'm able to get internal approval 5x faster than before! What do you dislike about Front? I wish the mobile app had the full functionalities of the desktop app, like adding hyperlinks to emails, using canned responses, etc. Recommendations to others considering Front: Learn all the features & utilize them! Your productivity will rapidly grow What problems is Front ...

"A must have for every company"

What do you like best about Front? The ability to assign emails, write comments, and mention fellow teammates under an email (instead of forwarding). It's clean and eliminates a lot of back and forth communication especially if you have multiple departments work together to you happen to need input from different people about a topic before responding. It's very user-friendly and you can merge conversations together and set an email to be sent at a later time. It also provides great ...