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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 591-600 out of 1199

RP

Raunel P

03/17/22

5 out of 5

"User Friendly"

What do you like best about Front? I like how user-friendly the app is. Makes my job so much easier by allowing me to communicate directly with my team, lets me be more organized and it allows me to be productive. What do you dislike about Front? I wish the tabs that we create would automatically go in alphabetical order to the left. I have created quite a bit of tabs and sometimes it's hard to find the one I'm looking for because it's not in alpabetical order. Recommendations to others ...

Read more

AD

Alessandra D

03/17/22

5 out of 5

"Front Review"

What do you like best about Front? I like how collaborative my team and I can be using this platform. Being able to assign emails and add coworkers with ease helps keep us on the same page! What do you dislike about Front? Honestly, not much to dislike as it rarely has issues with connection. What problems is Front solving and how is that benefiting you? Holding people accountable is major, when you can see exactly the time an email or comment has been viewed and the actions the person ...

Read more

AC

Alejandro C

03/17/22

5 out of 5

"Amazingly organized and easy to use"

What do you like best about Front? The internal comments section and the option to share a draft between teammates are very helpful. What do you dislike about Front? I can't really think about something but if I have to choose it would be that sometimes if you use the search tool using specific words doesn't show you the specific section on a thread, you have to be opening every email during the conversation to find what you are looking for. Recommendations to others considering Front: Is a ...

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LK

Lauren K

03/16/22

5 out of 5

"Front saves me hours every single week!"

What do you like best about Front? I love that I don't have to switch between email inboxes anymore and that it's super easy to collaborate with team members on responding to customers. What do you dislike about Front? I don't dislike anything about Front. I think it's amazing software and it's become an integral part of my business. What problems is Front solving and how is that benefiting you? I save so much time every week by not having to switch between 7+ different email inboxes. I'm ...

Read more

AU

Anonymous User

03/16/22

5 out of 5

"Honestly, Front is my most recommended and favorite tool"

What do you like best about Front? You can tag your friends in emails, meaning they see the email without having to forward it to them. Then you can have a conversation on an email, without the other party seeing it. My other favorite features are snoozing emails, scheduling meetings and shared inboxes (info@ support@ etc). Lastly the support at front has been incredible, not just fast but also super competent in helping me with getting users onboarded and offboard, helping with spam spam ...

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AS

Adam S

03/16/22

5 out of 5

"Useful extensions to the standard email client experience"

What do you like best about Front? I have found the chat function to be extremely useful when dealing with incoming emails from outside customers. The ability to have a private conversation without the chance of accidentally sending the wrong email to the customer has become essential. What do you dislike about Front? I do not like how the calendar does not have the full functionality of Outlook. For example, I cannot create new calendars and share them from inside Front. Recommendations to ...

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JF

Jonah F

03/14/22

5 out of 5

"Front has been an incredible tool for my company, especially for communication."

What do you like best about Front? The best part about using Front is how easy it is to communicate with my team on proceeding with any of our customer interactions. The experience of using Front has been stress-free, and it allows my team to focus all of their attention on delivering optimal customer service without having to worry about anything else. What do you dislike about Front? If anything, I would wish Front had a more intuitive user interface. Not that it's terrible, but I do wish ...

Read more

AU

Anonymous User

03/08/22

5 out of 5

"My Positive Review of Front"

What do you like best about Front? I like how Front quickly helps me communicate with my coworkers and customers outside the country, making it possible to work almost anywhere. It also has a simple and understandable interface, similar to discord, that makes it accessible for anyone who isn't tech-savy. What do you dislike about Front? One thing I don't like is that sometimes emails don't properly send but other than that, it's mostly niche things, like sending GIFs is using GIPHY and not ...

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MC

Mary C

03/07/22

5 out of 5

"Very Great and smooth"

What do you like best about Front? All is best when using Front. very understandable. And you can make your own template too. What do you dislike about Front? So far, I don't have any concern on using front app. Everything is smooth. Recommendations to others considering Front: This is a great App! What problems is Front solving and how is that benefiting you? Sending emails made easy. You can see if they have seen your email.

GD

Goutham D

03/06/22

5 out of 5

"The Splashy,Brainy And La-di-da Tool For Customer Communication Management."

What do you like best about Front? It notifies us when we get a new mail making us to send responses instantly It supports audio calls which are very clear It supports video calls with very clear video qualities. Eady to build automation workflows Allows call recording What do you dislike about Front? Front has been amazingly scalable, no dislikes What problems is Front solving and how is that benefiting you? We can easily track our visitors or clients activities. Planning our communication ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].