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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 581-590 out of 1199

IG

Isabel G

03/17/22

5 out of 5

"Very easy to use and efficient in my daily work schedule."

What do you like best about Front? I Like the fact that I can communicate with my team and customer quickly and easily, and keep my conversations organized. What do you dislike about Front? The only thing I dislike is that there is no auto-grammar check, unless I haven't figured out how to turn that feature on. Recommendations to others considering Front: It's the easiest way to communicate. What problems is Front solving and how is that benefiting you? Front helps me solve my work issues ...

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AU

Anonymous User

03/17/22

5 out of 5

"Very user friendly"

What do you like best about Front? It's easy to use interface and how it helps me to manage my work. What do you dislike about Front? In my opinion there really is not anything to dislike. What problems is Front solving and how is that benefiting you? It brings multiple departments to one place so that they can be easily managed

MZ

Michal Z

03/17/22

5 out of 5

"The best Email tool ever"

What do you like best about Front? I like commenting and sharing on emails with my colleagues. What do you dislike about Front? I think there is really nothing I dislike. What problems is Front solving and how is that benefiting you? Front solves problem with resending emails - from one colleague to another. And it keeps the history of comments.

CD

Carla D

03/17/22

5 out of 5

"Great and essential work tool !"

What do you like best about Front? Before Front, we used to work with a standard e-mail tool. Now I don't know how we could work without Front! I love the idea of being able to share or assign e-mails, snooze them and leave my notes on each conversation. It allows our team to save a lot of time and concentrate information in one place only! What do you dislike about Front? I don't know if there is anything I dislike about Front. For now, it is the best e-mail tool I have ever worked ...

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MB

Miguel B

03/17/22

5 out of 5

"MY review on Front"

What do you like best about Front? The fact that you can tag anyone into an email chain and not have to forward it. Saves a lot of time by simply @ someone. What do you dislike about Front? I am unable to think of a reason I dislike font. I like it better than any other email platforms Recommendations to others considering Front: We use Teans to have instant messages but if that is a feature that we would be able to go back to it would be amazing! What problems is Front solving and how is ...

Read more

AU

Anonymous User

03/17/22

5 out of 5

"Great Product!"

What do you like best about Front? I like the fact that this is a web based application and can be used from anywhere. Everything is so easy to find. You can customize which windows you want to use. What do you dislike about Front? I can't say there is really anything that I dislike. I have tried the standalone non-web based version and I have to say it is not as good as the web based version. Recommendations to others considering Front: Great product, replaced your Outlook with Front. What ...

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AU

Anonymous User

03/17/22

5 out of 5

"Excellent Program for Email management"

What do you like best about Front? The collaborative features which makes our business run through the program very efficiently. It allows us to manage all emails for all of our clients without losing any info/data due to emails disappearing or falling through. Follow-ups are very easy to manage in Front. What do you dislike about Front? The only downsides of using Front is sometimes we deal with something called a suppresion list. Our email host said it has to be do with Front and not ...

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HT

Hunter T

03/17/22

5 out of 5

"Internal Collaboration for External Success"

What do you like best about Front? The most helpful aspect of Front is the ability to have internal conversations about email threads with teammates — clarifying questions, collaborating on responses — without forwarding emails back and forth. This has allowed us to better serve our stakeholders. What do you dislike about Front? Everything in Front seems to work well — I wish all my productivity apps could be combined in Front. For example, I'd love a task management option, although Front ...

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KC

Kelly C

03/17/22

5 out of 5

"Love Front!"

What do you like best about Front? Searching for and organizing all my emails into different inboxes is super easy using Front! What do you dislike about Front? Nothing! I like everything about Front. Front keeps all my communication organized and my cliets happy! Recommendations to others considering Front: Great choice for staying in touch with coworkers and clients! What problems is Front solving and how is that benefiting you? Keeping track of all my emails and best of all my SMS. This ...

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AM

Ashley M

03/17/22

5 out of 5

"Game Changer for our company"

What do you like best about Front? I love the organization and collaboration that is provided by Front. We are able to share contacts, work together on emails and projects, proof read others emails, and have a more cleaned up, unified inbox. What do you dislike about Front? There are still a few improvements that could be added to help make Front even better, but the team has worked very well in listening to feedback and ideas and incorporating those in updates. What problems is Front ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].