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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 571-580 out of 1199

AA

Angelica A

03/17/22

5 out of 5

"Amazing Features, Easy to Use, Super Convenient Team Collaboration."

What do you like best about Front? I like the "mention" feature best. Instead of forwarding the email, you can simply mention or share the email or discussion with the team and discuss it within the same thread. Super fast and super convenient indeed! What do you dislike about Front? So far, I cannot see anything that I dislike about Front aside from the inability to change the colour scheme or background theme. It would be really fun if we have the ability to do that! :) Recommendations to ...

Read more

AD

Anna D

03/17/22

5 out of 5

"Wonderful tool"

What do you like best about Front? the most usefull is to share a conversation with colleagues with the tag @ (if there's many offices in differents places inside your company that's super usefull) What do you dislike about Front? honestly I didn't find something wrong with this tool for the moment What problems is Front solving and how is that benefiting you? adding to front some application make it a complete tool, for example with twilio to send SMS to customers. Sharing some email box ...

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MS

Muyun S

03/17/22

5 out of 5

"The experience of using Front is great"

What do you like best about Front? the filter feature in Front is great. I can always easily find whatever I want. What do you dislike about Front? To be honest, my experience with Front is positive. I cannot even think about one disadvantage of it. Sorry! :) What problems is Front solving and how is that benefiting you? I can snooze some emails, which can help me avoid missing stuff

AU

Anonymous User

03/17/22

5 out of 5

"Great tool for collaboration with multiple team members"

What do you like best about Front? Having a function to create comments or add others without having to forward the message which creates multiple email chains and makes the chains longer and harder to review. What do you dislike about Front? If I merge too many things I can miss a message (when multiple people have replied on multiple emails) so I try to wait until an issue has been completed or resolved before I merge multiple emails. What problems is Front solving and how is that ...

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AU

Anonymous User

03/17/22

5 out of 5

"The main benefits of us Front are organization and direct communication with teammates."

What do you like best about Front? What I like the best about Front is teammates can mention me in an email vs. forwarding the message, and I can leave a note to myself for the next time I visit the email. What do you dislike about Front? What I dislike is my current inbox count is inaccurate in comparison to the actual number of emails in my inbox. If you have a solution for this, PLEASE email me at [email protected] . What problems is Front solving and how is that ...

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JW

James W

03/17/22

5 out of 5

"Excellent Shared Inbox Tools For Teams"

What do you like best about Front? The canned responses with intuitive scripting variables have been instrumental to my team's success. These allowed our team to become efficient in ways we couldn't have foreseen before switching to Front. What do you dislike about Front? If I had to complain about anything it's that when emails get bounced or rejected by our customers' email servers there isn't much feedback provided around the reason why. So from a user point of view it's hard to further ...

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AU

Anonymous User

03/17/22

5 out of 5

"Amazing tool, helps with centralising all incoming comms, but also internal team communication"

What do you like best about Front? On top of what is an excellent product, that looks very simple and is easy to use, but is actually super powerful and customisable, their customer support is one of the best I've ever experienced. Pre and after signing up, nothing is too much to ask. Their onboarding guides, checklists, help articles,... are all excellent. We now have one central place for all our inbound communications and nothing slips through the cracks anymore! The whole team was on ...

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AU

Anonymous User

03/17/22

5 out of 5

"You need to download Front for your business - NOW!"

What do you like best about Front? How simple it is to communicate effectively with colleagues in a timely manner, and share important information with the click of a button. What do you dislike about Front? It does tend to lag occasionally, however the support team is quick to fix any bugs/problems. What problems is Front solving and how is that benefiting you? Fast communication with employees who work from home - there is no such thing as "stepping on toes" with Front!

AG

Amir G

03/17/22

5 out of 5

"the best internal communication collaboration tool in the world"

What do you like best about Front? The best part about front is having a platform to collaborate on all internal communication channels like E-mail, Text and more. What do you dislike about Front? The hardest part about front is utilizing all the features to the fullest expect What problems is Front solving and how is that benefiting you? We save hours a day on collaboration through the tagging, commenting and shared inboxes.

TH

Thibault H

03/17/22

5 out of 5

"It's very easy to manage ma day with this tool. I can share a lot of thing and save times !"

What do you like best about Front? To add a comment under emails, it's very pratical What do you dislike about Front? We can not minimize your draft like in GMAIL Recommendations to others considering Front: To be more performant to got with customers What problems is Front solving and how is that benefiting you? To share comment with my collegues.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].