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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 561-570 out of 1199

LT

Lilliana T

03/17/22

5 out of 5

"No Front'ing at the Ease of Use"

What do you like best about Front? I love using Front! Collaboration across teams has never been easier. It's essential now that we're WFH. What do you dislike about Front? That not everyone in my company uses it, but that's not your fault :) Recommendations to others considering Front: Being able to move the sections of the main landing page. For example, move the inboxes to the left side. Allows users to adjust the sections to their liking. What problems is Front solving and how is that ...

Read more

AM

Adam M

03/17/22

5 out of 5

"Review from a trucking company"

What do you like best about Front? the complete transparency it gives for everyone across the company. being able to @ mention another coworker so they have eyes on a potential problem or whatever is incredible. snoozing is a godsend. team inboxes really cuts down on things i need to see versus stuff that is just noise. What do you dislike about Front? Some features are not intuitive/hidden like setting up team inboxes. phone app can sometimes lag and gets incredibly bloated (seriously mine ...

Read more

AU

Anonymous User

03/17/22

5 out of 5

"Excellent Platform"

What do you like best about Front? I like chatting under emails with teammates. I also like how "modern" it looks. The Outlook desktop app still looks like it's from the 90's or early 2000s. Finally, I do also like the team inboxes. What do you dislike about Front? I dislike the searching feature. It's gotten better, but it's still not as good as outlook. I also dislike that folders have an archived and unarchived section. I wish folders just archived everything so I don't have to sort ...

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TF

Tiago F

03/17/22

5 out of 5

"Front Review"

What do you like best about Front? Easy to work as a team (e.g share emails, forward, etc). What do you dislike about Front? Small typing bugs that seems to come and go. E.g. automatically delete spaces after using an emoji What problems is Front solving and how is that benefiting you? Allows for better centralization of customer requests/emails. Also, it increases productivity.

FB

Florian B

03/17/22

5 out of 5

"Front un service de messagerie super pratique pour travailler avec ses collègues"

What do you like best about Front? La possibilité de mettre des commentaires sous les mails, taggé ses collègues et pouvoir observer si le destinataire a regardé notre mail What do you dislike about Front? Dans l'application de messagerie frontil n'y a rien que je n'apprécie pas What problems is Front solving and how is that benefiting you? Les mails qui peuvent être vus par tous les collaborateurs et analyuser les statistiques

AU

Anonymous User

03/17/22

5 out of 5

"Great Tool for businesses with multiple teams."

What do you like best about Front? Front makes it easy to have multiple employees work on the same task, but also makes it easy to assign tasks to single employees to work on individually. It helps me organize emails to make sure everything gets taken care of for customers. What do you dislike about Front? It would be nice if archiving in a team inbox didn't also archive emails in personal inboxes, as this can make things a little bit easier to miss and can force us to leave things open in ...

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AU

Anonymous User

03/17/22

5 out of 5

"Easy to use!"

What do you like best about Front? Front allows contact between team members with ease. Moving communications from one inbox to another is simple and fast. It is the best collaboration tool I have ever used! What do you dislike about Front? I may need additional training, but the my complaint is that the calendar gets too crowded and difficult to read when you make other team members' calendars visible. What problems is Front solving and how is that benefiting you? The most beneficial part ...

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AU

Anonymous User

03/17/22

5 out of 5

"Very slick and intuitive work"

What do you like best about Front? Snooze and mute capabilities - helps not lost any message and mute "side noises". What do you dislike about Front? I'm working with labels - I'm missing the option to archive and skip from the inbox in one click. What problems is Front solving and how is that benefiting you? reducing the number of emails by using the "teammates" conversions

AU

Anonymous User

03/17/22

5 out of 5

"Powerful tool that helps us work faster and more efficiently."

What do you like best about Front? Email merging, snoozing, commenting, and tagging. What do you dislike about Front? The pricing for some of the extra features. It would be nice to use some of them but the pricing doesn't make sense for us. I have issues moving emails from folder to folder sometimes. What problems is Front solving and how is that benefiting you? We're improving response times and able to manage emails better. Customers are happier, we're providing better customer service.

AU

Anonymous User

03/17/22

5 out of 5

"Front has revolutionized team collaboration"

What do you like best about Front? I love the recent ability to select certain emails snippets and comment on them. I think this has really allowed me to work better with my team to help solve clients' problems. As I am unaware of competitor software, I am unable to compare the products. What do you dislike about Front? I would love to be able to organize my tags alphabetically without manually moving each subtag. I also wish that I would be able to tag drafts, as currently, it doesn't ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].