NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo
Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

Add to compare

Starts from $19 / User / Month

Start Free Trial

Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 541-550 out of 1199

RC

Rose C

03/28/22

5 out of 5

"Amazing email program"

What do you like best about Front? The fact that we can see when someone reviews our email. What do you dislike about Front? I would like to be able to have multiple front pages open, or a way to have an email up and search for another email. Recommendations to others considering Front: It is amazing! Use it! What problems is Front solving and how is that benefiting you? Easy to look up emails. Benefits are being able to comment on emails.

AU

Anonymous User

03/25/22

5 out of 5

"Best email client ever!"

What do you like best about Front? Smart tagging and the ability to share drafts with coworkers What do you dislike about Front? Could be better integrationw ith Hubspot What problems is Front solving and how is that benefiting you? Team visibility on email context

LR

Laura R

03/25/22

5 out of 5

"Easy to use, and make staff communication so easy!"

What do you like best about Front? We have been using the front app for over a year now and it has changed how we work as a company tremendously. We love that you can assign emails to a different team member and that you can share drafts so they can be double-checked easier. The comment section is so handy and we love the discussion option to keep in contact between the different departments. The app is very user-friendly and customizable. It makes being organized very easy and the option ...

Read more

AD

Anaïs D

03/24/22

5 out of 5

"The best tool for a collaborative team with many clients & communication channels !"

What do you like best about Front? Emails are considered as tasks, so it avoids unanswered emails, and comments on emails are very useful to help each other to answer the right thing. It also helps us also to train new team members directly in situ. What do you dislike about Front? Nothing in the product, which is really nice to use everyday. We had only a few questions about how the parameters work between company & personal at the beginning, but quickly answered them. Recommendations to ...

Read more

EA

Erica A

03/24/22

5 out of 5

"Extremely user friendly and efficient"

What do you like best about Front? Being able to add comments and invite coworkers to view emails. This is especially important when customers send pictures of their work. Front allows them to easily be shared with relevant parties. What do you dislike about Front? It would be nice if there was a way to "uninvite" people from an email thread. Sometimes a customer will use the same email thread for a new topic that some coworkers, who had previously been invited, don't need to see. What ...

Read more

LS

Lucas S

03/23/22

5 out of 5

"Efficient management for emails"

What do you like best about Front? Front app allow us (my coworkers and I) to manage our emails efficiently in order to avoid an overload in our various mailboxes. What do you dislike about Front? For the moment, I never noticed anything which could be disliked in the using of this app. What problems is Front solving and how is that benefiting you? The main problem we met before using Front was to have too much mails in our mailboxes, it was disturbing because sometimes we had lost emails ...

Read more

AU

Anonymous User

03/23/22

5 out of 5

"Greatest Tool our software company ha ever used for joint support emails & collaboration"

What do you like best about Front? I currently reside in Utah and it's no surprise I am surrounded by the largest software technology hub where many employees work remotely. Now, as a result of the pandemic, many companies are shifting to remote work after experiencing the many perks. But, we've ALL experienced the downfalls as well. Examples include (but are not limited to): The forwarding of emails back and forth wondering who answered which Client and when. Things slipping inevitably ...

Read more

AU

Anonymous User

03/23/22

5 out of 5

"Amazing Organization & Communication"

What do you like best about Front? The organization of specific emails. I absolutely LOVE the option of assigning email correspondences to teammates as well. The chat option is by far my favorite feature of Front!! Every time you paste an image into the chat - it generates it as a PDF attachment, however when you press send [enter key], the pasted screenshot will reflect as the image - absolutely love that! :) I love that on the cell phone application; you can see who viewed the email at ...

Read more

HJ

Hayley J

03/22/22

5 out of 5

"Front is an excellent email client"

What do you like best about Front? I like the tagging system and messaging best, also the ability to import customer accounts and SAP numbers. I use the salesforce integration as well. Front has been much smoother than outlook. What do you dislike about Front? Sometimes the server has been slow to update, but that's it. Sometimes my customers have complained that they didn't receive an email from me, but I don't know what went wrong. What problems is Front solving and how is that benefiting ...

Read more

EG

Elizabeth G

03/22/22

5 out of 5

"Front makes it easy to stay in the loop"

What do you like best about Front? That multiple people can be tagged in an email What do you dislike about Front? If you archive an email and it's in more than one inox, it will archive the email in the other inbox as well What problems is Front solving and how is that benefiting you? No business problems, we use Front to communicate with homeowners and prospects

Free vendor scorecard

Evaluate Front objectively with the help desk software scorecard

A weighted help desk software vendor scorecard to score Front against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].