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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 521-530 out of 1199

RK

Ryan K

04/07/22

5 out of 5

"Better than Outlook."

What do you like best about Front? The fact you can tag colleagues instead of forwarding the whole email body. You can move emails to other team members. You can set email rules for certain emails so they automatically get put into correct folders. What do you dislike about Front? Sometimes when you get a response from an email sent, it does not show at the top of your inbox. You have to go and find the email. Other than that it is top notch. What problems is Front solving and how is that ...

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MP

Michael P

04/07/22

5 out of 5

"Since I started using Front it has been a good user experience."

What do you like best about Front? I feel the message template feature is the best. What do you dislike about Front? I can't think of any dislikes at this time. Recommendations to others considering Front: I would recommend giving it a try to see if you can increase your productivity. What problems is Front solving and how is that benefiting you? I don't have to keep frequently used emails on a word document.

AU

Anonymous User

04/07/22

5 out of 5

"Life changing"

What do you like best about Front? How intuitive it is to use. It is so easy to forward your e-mails and understand the flow of the conversation when many people are involved. Tagging your colleagues on conversations that have something to do with them or their scope makes the whole team more responsive. No more doubt on who you should cc or not, you can go with the flow and tag along your colleagues. What do you dislike about Front? There is nothing that I dislike as Front is such an ...

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BD

Brittany D

04/06/22

5 out of 5

"Front has been able to help us streamline work and become a more efficient team."

What do you like best about Front? The best features are the tagging system and the shared team inbox where you can assign specific emails/tasks to individuals. This all provides a lot of clarity and organization. What do you dislike about Front? The least helpful feature so far is that the calendar doesn't sync/isn't as good as the one in Teams/Outlook. We still use teams and outlook for this feature. Recommendations to others considering Front: Front is extremely user-friendly, even for ...

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AU

Anonymous User

04/06/22

5 out of 5

"Great Solution for Collaborative Teams"

What do you like best about Front? Commenting and tagging other colleagues on an email rather than having to reference it on other chatting apps is great! What do you dislike about Front? If I send an email out of another service, that email doesn't show up in my inbox on Front. It's automatically archived and can cause some issues in my workflow. Recommendations to others considering Front: Worth adopting, it'll change the way you look at email. What problems is Front solving and how is ...

Read more

AU

Anonymous User

04/05/22

5 out of 5

"its very user friendly"

What do you like best about Front? the tagging of your colleagues and the way we can share the conversation ID What do you dislike about Front? I don't have any idea if I have something I can say dislike to Front Recommendations to others considering Front: Front is very user friendly What problems is Front solving and how is that benefiting you? It helps me a lot during conversations with clients and how we can tag other persons on the email thread

AU

Anonymous User

04/05/22

5 out of 5

"Great tool for multi-office environment"

What do you like best about Front? Can find information easily that was sent not just by you but your colleagues, great when someone is on vacation, snooze function, assign function What do you dislike about Front? Missing the flag function that Outlook has, sometimes long chains of emails are crushing the email box What problems is Front solving and how is that benefiting you? This is a great tool for our company as we have teams in different countries but that need to work together and be ...

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AU

Anonymous User

04/04/22

5 out of 5

"Front allows me to have all centralized in one place."

What do you like best about Front? The seamless integration with Salesforce is awesome. To be able to comment on the email threads without having to write new emails. The colors allow me to identify my co-workers easily. What do you dislike about Front? Sometimes you need to create a new thread to send emails to a different distribution group as is you reply and continue the same thread, anyone could archive it and the new distribution group won't see it. Recommendations to others ...

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AJ

Andrew J

04/04/22

5 out of 5

"Get organized with Front!"

What do you like best about Front? The snooze feature is extremely helpful, it allows me to keep track of what I need to do and when. Also, the tag feature further helps to organize my inbox and keep track of my various projects. The feature that allows you to see if an email has been viewed is a nice touch. What do you dislike about Front? Not much to complain about, sometimes attachments have to be opened multiple times to view them properly. Recommendations to others considering ...

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AC

Alan C

04/04/22

5 out of 5

"Pick My Mind"

What do you like best about Front? Front is limitlessly adaptable. Customizations galore! What do you dislike about Front? Always more things to learn. But that comes with adaptability. What problems is Front solving and how is that benefiting you? We are in the process of eliminating a whole in-house program by adapting Front to fulfill its tasks.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].