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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 491-500 out of 1199

HG

Heather G

04/10/22

5 out of 5

"The ability to search company wide emails is invaluable."

What do you like best about Front? Catagogizing messages and assigning them What do you dislike about Front? It takes some time to load, but that is minor What problems is Front solving and how is that benefiting you? Searching and finding information from customers and brokers.

AS

Alexander S

04/10/22

5 out of 5

"We've been using fron for a couple of years now at the office, and it has been very useful."

What do you like best about Front? Bein able to assign emails to yourself or others in your team its very helpful as it reduces the chances of double-working, meaning no task is being worked by more than 2 team-mates at the same time. What do you dislike about Front? Since it has to use another email server (outlook/gmail/ymail) to pull the emails from, sometimes it desynchronizes and you have to go to the other app to perhaps empty or delete old emails to get it to work. Recommendations to ...

Read more

AS

Alexander S

04/10/22

5 out of 5

"We've been using fron for a couple of years now at the office, and it has been very useful."

What do you like best about Front? Bein able to assign emails to yourself or others in your team its very helpful as it reduces the chances of double-working, meaning no task is being worked by more than 2 team-mates at the same time. What do you dislike about Front? Since it has to use another email server (outlook/gmail/ymail) to pull the emails from, sometimes it desynchronizes and you have to go to the other app to perhaps empty or delete old emails to get it to work. Recommendations to ...

Read more

HG

Heather G

04/10/22

5 out of 5

"The ability to search company wide emails is invaluable."

What do you like best about Front? Catagogizing messages and assigning them What do you dislike about Front? It takes some time to load, but that is minor What problems is Front solving and how is that benefiting you? Searching and finding information from customers and brokers.

AU

Anonymous User

04/08/22

5 out of 5

"Be on Front to be more efficient"

What do you like best about Front? Front is offering a new vision of work with a powerfull mind of collaboration. I like share informations or questions about an email with the tag function and analytics to be more efficient. The support is very kind and fast to answer (special thanks to Abraham). Front support is only in english but they find someone who can help us in french in 2 days. They care about users. What do you dislike about Front? Nothing is missing from this product. I like ...

Read more

AU

Anonymous User

04/08/22

5 out of 5

"Excellent Email Client"

What do you like best about Front? Tagging people in emails and assigning emails to a different departments within our company. Easy to quickly archive emails you've dealt with and simple to read layout. What do you dislike about Front? The search bar doesn't always work as intended, finds emails that contain nothing I searched about. Could possibly introduce a dark mode that functions like other dark modes with barely any white. Recommendations to others considering Front: It's very easy ...

Read more

AU

Anonymous User

04/08/22

5 out of 5

"Be on Front to be more efficient"

What do you like best about Front? Front is offering a new vision of work with a powerfull mind of collaboration. I like share informations or questions about an email with the tag function and analytics to be more efficient. The support is very kind and fast to answer (special thanks to Abraham). Front support is only in english but they find someone who can help us in french in 2 days. They care about users. What do you dislike about Front? Nothing is missing from this product. I like ...

Read more

AU

Anonymous User

04/08/22

5 out of 5

"Excellent Email Client"

What do you like best about Front? Tagging people in emails and assigning emails to a different departments within our company. Easy to quickly archive emails you've dealt with and simple to read layout. What do you dislike about Front? The search bar doesn't always work as intended, finds emails that contain nothing I searched about. Could possibly introduce a dark mode that functions like other dark modes with barely any white. Recommendations to others considering Front: It's very easy ...

Read more

AU

Anonymous User

04/07/22

5 out of 5

"Amazing for team collaboration"

What do you like best about Front? The ability to tag teammates and collaborate, snooze + mute as needed. Plenty of ways to make workflows more efficient and decrease the noise. What do you dislike about Front? No immediate dislikes come to mind to be honest. What problems is Front solving and how is that benefiting you? The ability to give team members more insight into conversations and be in the know when dealing with a customer.

AU

Anonymous User

04/07/22

5 out of 5

"Easy to use tool"

What do you like best about Front? I like the ability to have my email and chat together in one place. It makes chat more work focused and less slack-y which I love. I also love archiving and snoozing and send later! What do you dislike about Front? The search isn't always the best. Sometimes I will search by email and it won't suggest the most often used person, but someone I've only emailed once. Also when I search for a word or phrase it often brings up waaay too many ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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