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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 481-490 out of 1199

WA

Will A

04/12/22

5 out of 5

"Productivity hack for managing email!"

What do you like best about Front? I love how easy it is to assign and manage email and comment on email threads with my team. We like the tags feature, and the ability to share attachments internally. What do you dislike about Front? The search needs to be a bit better. They still have a long way to go with speed and search capabilities similar to Gmail, but overall it's pretty sold and they have a good mobile app. What problems is Front solving and how is that benefiting you? We are more ...

Read more

CY

Carlos Y

04/12/22

5 out of 5

"Best email for work"

What do you like best about Front? the integration of all programs, speed, and efficiency. A great user experience. very recommendable to all my friends. What do you dislike about Front? nope, all is good, nothing to change at this moment Recommendations to others considering Front: highly recommended if you want to change the user experience. very recommendable to all my friends. What problems is Front solving and how is that benefiting you? the communication with the team is easy, you can ...

Read more

CY

Carlos Y

04/12/22

5 out of 5

"Best email for work"

What do you like best about Front? the integration of all programs, speed, and efficiency. A great user experience. very recommendable to all my friends. What do you dislike about Front? nope, all is good, nothing to change at this moment Recommendations to others considering Front: highly recommended if you want to change the user experience. very recommendable to all my friends. What problems is Front solving and how is that benefiting you? the communication with the team is easy, you can ...

Read more

WA

Will A

04/12/22

5 out of 5

"Productivity hack for managing email!"

What do you like best about Front? I love how easy it is to assign and manage email and comment on email threads with my team. We like the tags feature, and the ability to share attachments internally. What do you dislike about Front? The search needs to be a bit better. They still have a long way to go with speed and search capabilities similar to Gmail, but overall it's pretty sold and they have a good mobile app. What problems is Front solving and how is that benefiting you? We are more ...

Read more

AU

Anonymous User

04/11/22

5 out of 5

"Absolutely brilliant platform and no other email platform compares."

What do you like best about Front? The ability to @ people so that you can communicate about specific emails within the email chain The assigning feature to allocate emails from a shared inbox Snooze function is a lifesaver Mute and archive is also a great way to keep your inbox clean What do you dislike about Front? Nothing, it's great! I can't fault this product at all Recommendations to others considering Front: If you are using it as a email managing platform you will not regret it, I ...

Read more

AU

Anonymous User

04/11/22

5 out of 5

"Expensive but worth it"

What do you like best about Front? We've used a variety of email systems (Such as Zoho) for our team, and Front by far takes the cake. It has entirely replaced both using Gmail for my personal email and Zoho for our company email. The functionality and UI are just awesome. What do you dislike about Front? Probably the most expensive email system you are going to find What problems is Front solving and how is that benefiting you? Front has allowed our team to have one shared inbox for all of ...

Read more

AU

Anonymous User

04/11/22

5 out of 5

"Absolutely brilliant platform and no other email platform compares."

What do you like best about Front? The ability to @ people so that you can communicate about specific emails within the email chain The assigning feature to allocate emails from a shared inbox Snooze function is a lifesaver Mute and archive is also a great way to keep your inbox clean What do you dislike about Front? Nothing, it's great! I can't fault this product at all Recommendations to others considering Front: If you are using it as a email managing platform you will not regret it, I ...

Read more

MM

Michał M

04/11/22

5 out of 5

"very convenient and expandable application"

What do you like best about Front? Expandable - it means that You can specify Your own needs and inbuilt apps into. What do you dislike about Front? Really don't have insights like this - all my reflections are generally very well. Recommendations to others considering Front: Better than other email management systems What problems is Front solving and how is that benefiting you? Everyday business problems - conversations with mutiple persons on one email. Using the database simultanously ...

Read more

AU

Anonymous User

04/11/22

5 out of 5

"Expensive but worth it"

What do you like best about Front? We've used a variety of email systems (Such as Zoho) for our team, and Front by far takes the cake. It has entirely replaced both using Gmail for my personal email and Zoho for our company email. The functionality and UI are just awesome. What do you dislike about Front? Probably the most expensive email system you are going to find What problems is Front solving and how is that benefiting you? Front has allowed our team to have one shared inbox for all of ...

Read more

MM

Michał M

04/11/22

5 out of 5

"very convenient and expandable application"

What do you like best about Front? Expandable - it means that You can specify Your own needs and inbuilt apps into. What do you dislike about Front? Really don't have insights like this - all my reflections are generally very well. Recommendations to others considering Front: Better than other email management systems What problems is Front solving and how is that benefiting you? Everyday business problems - conversations with mutiple persons on one email. Using the database simultanously ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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