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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 471-480 out of 1199

MV

Miguel V

04/18/22

5 out of 5

"My Experience using Front"

What do you like best about Front? During the last two months of using FRONT, I have found a very useful tool, all the messages are there in exact and chronological order. What do you dislike about Front? Perhaps the only thing is that seems to be like any other email platform, however, it is more useful, so if there is an app for personal emails, I rather use Front as my main email and sms comunication. What problems is Front solving and how is that benefiting you? As we have a lot of ...

Read more

AU

Anonymous User

04/15/22

5 out of 5

"Organized and good flow"

What do you like best about Front? Having a separate mailbox for emails sent directly to me and a team mailbox. It's already organized for me to know where to look at. What do you dislike about Front? All the tags are shown when printing an email. Recommendations to others considering Front: Front is a very easy email managment What problems is Front solving and how is that benefiting you? Seeing where the disconnect with morning and night shift of emails that are unfortunately missed.

RG

Ritchie G

04/15/22

5 out of 5

"Simple, easy, and very helpful"

What do you like best about Front? The most helpful part of front is being to chat with my colleagues on the email in question if needed, also being able to see if the reader has read email as well helps What do you dislike about Front? I have no complaints to give at this time, so far using front is convenient and seems to be working smoothly. I have nothing to report at this time that i dislike What problems is Front solving and how is that benefiting you? The problems im able to solve at ...

Read more

NN

Nate N

04/15/22

5 out of 5

"Nothing else out there like it"

What do you like best about Front? It is incredibly helpful in that it allows our time to spend less time on emails. I also love that I no longer get random email forwards. It is all straightforward and team-based. What do you dislike about Front? I think tagging was a little confusing to me at first when I first started using the product. It also takes a while to understand the UI when separating out personal settings from the Team's. What problems is Front solving and how is that ...

Read more

AU

Anonymous User

04/15/22

5 out of 5

"Email Magic"

What do you like best about Front? I love that I can retract emails, send them at specific times, and tag emails in groups. What do you dislike about Front? Tagging was very confusing in the beginning. What problems is Front solving and how is that benefiting you? I forward emails as new conversations, when I used to have to copy and paste and hide the fact that I was sending a forwarded message.

AU

Anonymous User

04/13/22

5 out of 5

"Solid Email tool."

What do you like best about Front? Tagging is nice. Chats are helpful for me What do you dislike about Front? Calender reminders don't always catch my eye Recommendations to others considering Front: Making searching through email history a bit faster. All email interfaces let you scroll back, but finding a unique way to sort through the history and quickly categorize, or organize it may go a long way in me using this for more than work. What problems is Front solving and how is that ...

Read more

CT

Craig T

04/13/22

5 out of 5

"Excellent Experience!"

What do you like best about Front? The most helpful thing about Front is being able to see my assigned tasks as well as correspond with my peers in the same inbox. It makes everything streamlined and saves a lot of time. What do you dislike about Front? I wish there was a way to make Front notifications disappear after a certain amount of time. It's not a huge deal though. Recommendations to others considering Front: Download the app if possible on your phone, makes everything that much ...

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GP

Garon P

04/13/22

5 out of 5

"Would definitely recommend to teams that need to collaborate"

What do you like best about Front? Snoozing emails to follow up later toooo What do you dislike about Front? Auto assigning emails when out of office Recommendations to others considering Front: Perfect for support/ success roles, not sure for sales use case What problems is Front solving and how is that benefiting you? Managing my inbox with snooze option for follow ups

LS

Lorena S

04/13/22

5 out of 5

"how do i use this tool"

What do you like best about Front? the comments on the emails let me communicate with the team without starting a conversation in a different channel, also adding items to the emails is very easy What do you dislike about Front? that the number of emails is not the pending but the total amount of emails because it confuses me, making me think that I have several emails waiting for a response, also the filter should be a filter for unread Recommendations to others considering Front: try ...

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AU

Anonymous User

04/12/22

5 out of 5

"Best Email Platform Ever!!"

What do you like best about Front? I love how you can tag emails and assign them to other teammates. You can create custom email templates that you can easily select from a list to create emails. You can add comments inside of the individual emails and even tag other teammates when something may require further investigation. I also really enjoy the groups and discussion feature that lets you have a chat session going with a single team member or with multiple ones at the same time that ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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