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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 451-460 out of 1199

GR

Ginann R

04/27/22

5 out of 5

"My Front experience working in 3PL (3rd Party Logistics)"

What do you like best about Front? The ability to view emails from team members What do you dislike about Front? Could accidentally share private information Recommendations to others considering Front: I would recommend front to any business that has a large staff that needs to communicate from different locations and share lots of information. What problems is Front solving and how is that benefiting you? Access to the information you need even if your co-workers aren't on shift. We can ...

Read more

AR

Ashley R

04/27/22

5 out of 5

"It works very nicely as a team inbox. Great search functions, fast, and very reliable."

What do you like best about Front? The reliability is amazing. Working in tech, we always have issues with sites being down but I have never experienced that with Front. It's amazing to see the team email integrate seamlessly with our personal emails. What do you dislike about Front? I really don't have any problems with Front. There have been a few things that I needed to change in the settings to make it ideal for me but that was all fairly easy to do. Recommendations to others ...

Read more

AR

Ana R

04/27/22

5 out of 5

"Front usage"

What do you like best about Front? Front has been an incredibly helpful tool. I have many positive experiences with it - sharing drafts, tagging people, scheduling links, etc. - but the one that has made a bigger difference for me is the Out Of Office function. Coming back from holidays or annual leave does not mean coming back to 500+ unread emails, which is an amazing support for work-life balance. Also, clients don't have to redirect their messages to get support - someone will reach out ...

Read more

PG

Paulina G

04/26/22

5 out of 5

"Quick & practical"

What do you like best about Front? Duration of sending message is slower than in another inboxes. It provides precision in business. What do you dislike about Front? Signicant disadvantages are not noticable. Recommendations to others considering Front: Front is easy to use inbox, perfect for business goals. What problems is Front solving and how is that benefiting you? I'm solving all client's insecurities. Benefits which I have realized are following: all responses are well organized and ...

Read more

AU

Anonymous User

04/26/22

5 out of 5

"Very useful tool"

What do you like best about Front? Ability to share emails and comment with colleagues What do you dislike about Front? Merge function. A lot of the times it does not merge the emails (however, if working properly is a very useful tool) Recommendations to others considering Front: N/A What problems is Front solving and how is that benefiting you? team communication

ZW

Zac W

04/26/22

5 out of 5

"Awesome product!"

What do you like best about Front? I love the ability to assign tasks and talk with colleagues regarding a certain email. You can tag others in emails for assistance and it speeds up the ability to finish tasks at a much faster rate. What do you dislike about Front? There is not much I dislike at all, I would say I would love an undo button when composing an email, that way if you are like me and accidentally delete comprised messages frequently, you can undo that error and not lose where ...

Read more

KD

Kathy D

04/25/22

5 out of 5

"Great easy to use"

What do you like best about Front? The Snooze Button. You can make emails come back at a certain time and day which is great if you are waiting on a response. I believe it is better than competitors nowadays. What do you dislike about Front? I don't dislike anything I am glad we moved. Everything works great and if we need anything fixed they are very fast with getting results. No improvements needed you guys are doing a great job. Recommendations to others considering Front: This is a ...

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BM

Brianna M

04/25/22

5 out of 5

"The most efficient layout for an inbox"

What do you like best about Front? I like that I can snooze an email for the time when it needs to be responded to or when a task needs to be completed. I also believe the chat function within emails helps our team communicate more efficiently. What do you dislike about Front? I enjoy the interface but it's more challenging for less tech-savvy individuals. It is another application to learn and has taken time to fully be utilized by our team. Recommendations to others considering Front: Be ...

Read more

MA

Mathew A

04/23/22

5 out of 5

"Best Email App"

What do you like best about Front? Front helps to prioritize and sort email. It also has lots of features bundled within that keep you stress-free on your emails and you never miss out on anything. What do you dislike about Front? UI can be made more pleasing, there should be more features like there is in outlook, there should be more integration options with other sales tool, automation also missing in most aspects What problems is Front solving and how is that benefiting you? Shared ...

Read more

AU

Anonymous User

04/23/22

5 out of 5

"Perfect app for customer support!"

What do you like best about Front? Being able to tag coworkers in any email involving them in solving issues. I have even added my personal inbox and right now I use Front for every email related topics What do you dislike about Front? I haven't experienced something bad so far, I do have lots of things to explore still What problems is Front solving and how is that benefiting you? I don't work at customer support but I do answer inquiries the support team may have, so it's really ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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