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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 431-440 out of 1199

AU

Anonymous User

05/17/22

5 out of 5

"I would highly recommend Front"

What do you like best about Front? I like how Front makes it possible to collaborate with team members and easily share important information What do you dislike about Front? Sometimes the integrations with Jira stop working. I have to log in again, which is time consuming What problems is Front solving and how is that benefiting you? Collaborating with colleagues. We have had never a tool before that would allow us to share emails and important information this easily

RG

Ravi G

05/16/22

5 out of 5

"Amazing tool to manage your emails!"

What do you like best about Front? Front is one of the best tool to manage your emails. it also provides flexibility to access through your mobile app. Also, collaborating with your teammates by tagging them is the best feature. What do you dislike about Front? Although its an amazing tool but the user interface and user experience is a bit complex and difficult to learn for the new user. Also sometimes it acts slow. rest is all good What problems is Front solving and how is that benefiting ...

Read more

AU

Anonymous User

05/16/22

5 out of 5

"An Exceptional Aggregator"

What do you like best about Front? I love that I have so many inboxes so easily accessible to me. As one person, I'm able to act as though I'm many different people in many different platforms all from one interface. It's sped up my response time drastically. What do you dislike about Front? Some of the integrations aren't perfect, but I don't think that's all on Front. And the analytics could use some tweaking, but I've heard they're working on that. Recommendations to others considering ...

Read more

ML

Mariana Lolina L

05/13/22

5 out of 5

"Best tool for work ever!"

What do you like best about Front? I love that it is designed for teamwork, the best part for me is when you can comment on your clients' emails and it just makes it so much easier your work. What do you dislike about Front? I do not dislike anything about this tool. Recommendations to others considering Front: It is the best inversion you can do for any business. What problems is Front solving and how is that benefiting you? Problems: Drafting emails for my boss. You can tag emails, my ...

Read more

AU

Anonymous User

05/12/22

5 out of 5

"Extremely versatile and useful tool"

What do you like best about Front? Message templates option - makes answering typical questions and/or responding to repetitive tasks much simpler and quicker What do you dislike about Front? Emails still staying in the Shared with me or Inbox even though sorting them through tags to other folders What problems is Front solving and how is that benefiting you? Answering employee and other stakeholders' questions. Providing crucial business information to various parties (regarding benefits ...

Read more

AK

Allie K

05/12/22

5 out of 5

"Great!"

What do you like best about Front? Tags, comments, adding people to the comments What do you dislike about Front? I wish everyone used front! No dislikes from me. I wish it had a grammar correction feature Recommendations to others considering Front: It is great I really like it What problems is Front solving and how is that benefiting you? Finding specific threads is easier than on outlook. It has revolutionized the way I email.

UT

Uma T

05/09/22

5 out of 5

"front review"

What do you like best about Front? easy conversation, strategic, frequently use,live conversation What do you dislike about Front? sometime notification come late.clowns,random notifications. What problems is Front solving and how is that benefiting you? Gap from standard,identying the root cases of a problem that prevent something from operating as it should.

KM

Katiria M

05/05/22

5 out of 5

"Game changer in communication both internal and external!"

What do you like best about Front? Reliability, ease of use and quick response time What do you dislike about Front? Can't say I dislike anything about using Front! Recommendations to others considering Front: None What problems is Front solving and how is that benefiting you? Direct communication, ability to upload, save, and share documents, ability to comment and tag others.

SM

Stephany M

05/05/22

5 out of 5

"Awesome email platform for work"

What do you like best about Front? So many useful tools that make your email experience more practical. Such as the "seen" feature, the fact you can snooze and archive emails is so helpful. Btw, I love using tags its an easier way to keep an eye on those important emails. What do you dislike about Front? I'd like to be able to choose from a more variety of themes (customize appearance). Recommendations to others considering Front: You should totally go in for a full training on how to use ...

Read more

AG

Andrew G

05/04/22

5 out of 5

"Skeptical at First, Now a Raving Fan"

What do you like best about Front? Coming from an organization using Gmail as our email client, I wasn't sure how a tool like Front could make the experience better. Between commenting on threads vs. replying, and the automatic archiving rules - Front is a massive boost to my everyday productivity. What do you dislike about Front? The global search functionality could use some work from a UX standpoint. It doesn't search spam and trash unless you specifically search in those folders, and ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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