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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 421-430 out of 1199

AU

Anonymous User

05/27/22

5 out of 5

"big fan"

What do you like best about Front? Tagging is seriously such a helpful tool for collaboration and following up within our team- it also helps me loop in colleagues without having to send multiple emails. What do you dislike about Front? The search feature can be difficult to use at times, because sometimes when I search it gives me results for everyone on my team. I don't know if that's an issue with front or the serveral inboxes I have open on front Recommendations to others considering ...

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VK

Vandana K

05/26/22

5 out of 5

"The best tool for email management"

What do you like best about Front? Front is one of the best tool top manage your email, the amount of flexibility it offers to increase collaboration within the team is amazing. The feature to track your email is very helpful What do you dislike about Front? It's a good tool but I think their design and engineering team should focus on increasing the usability by enhancing the user interface and user experience, this will help a lot of users What problems is Front solving and how is that ...

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KK

Kavya K

05/26/22

5 out of 5

"A tool to manage e-mail related functions"

What do you like best about Front? I can track how many times a prospect has opened my email. What do you dislike about Front? It is sometimes difficult to keep a track on emails. UI/UX can be worked upon. Recommendations to others considering Front: Must have tool if you have a sales team. What problems is Front solving and how is that benefiting you? It helps me to keep a track on my email and it's activities.

AU

Anonymous User

05/25/22

5 out of 5

"Front helped my team"

What do you like best about Front? I love that Front automatically assigns conversations to the team member who is already working on the issue. This saves time and helps avoid errors. I personally love the "snooze" function! What do you dislike about Front? It takes some getting used to after using Outlook for so long, but really once you start to get used to it, it is great. What problems is Front solving and how is that benefiting you? We were having issues with having so many users ...

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AU

Anonymous User

05/23/22

5 out of 5

"A powerful tool"

What do you like best about Front? Comments, tags in threads, easy to search previous threads, templates What do you dislike about Front? search by tags it is not super firendly. What problems is Front solving and how is that benefiting you? Inter departamental commuication, handovers, quality notes

HP

Harshit P

05/22/22

5 out of 5

"A tool to manage your email activity"

What do you like best about Front? Can track my emails in one place. Can see how many times a client has opened your emails. What do you dislike about Front? The app is lagging a bit on mobile phone . Recommendations to others considering Front: Efficient tool to manage all your email communication needs What problems is Front solving and how is that benefiting you? Helps in managing outbound cadences and email tracking

AU

Anonymous User

05/19/22

5 out of 5

"An excellent compact way to manage your work email needs"

What do you like best about Front? The Copy Message-ID option is an excellent tool to keep track of all communication regarding the same issue with different subject What do you dislike about Front? Not being able to reach the Reset Style directly from the toolbar What problems is Front solving and how is that benefiting you? Being able to have all communication regarding the same issue with different subjects in the same place.

LA

Logan A

05/18/22

5 out of 5

"The best way to email"

What do you like best about Front? Very user-friendly! The app was not hard at all to learn as other platforms make it complicated Front makes it easy. I use this app daily to communicate to customers truckers and collegues. What do you dislike about Front? There is not much acceptability in the settings as my co-worker has a problem with his and it is impossible to figure out how to fix this special problem! Other than that it is very solid What problems is Front solving and how is that ...

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AU

Anonymous User

05/17/22

5 out of 5

"Best platform to track the work"

What do you like best about Front? Tracking, easy communication and quick customer support, tagging system, calander and notification management resolving queries and opening loan application as well. What do you dislike about Front? Front has no feature that I dislike. But team can always improve on the interface to make it more engaging. Recommendations to others considering Front: Customer support service to resolve their concerns What problems is Front solving and how is that benefiting ...

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AU

Anonymous User

05/17/22

5 out of 5

"Great Staying Organized"

What do you like best about Front? Front is very easy to navigate and review all communications between team members. Easy to stay organized. What do you dislike about Front? Nothing at this point. I really like using Front each day. What problems is Front solving and how is that benefiting you? I work with residents that are not satisfied for all reasons. Using front allows me to communicate with the residents and coworkers. I like that I can research from previous conversations.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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