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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 411-420 out of 1199

CB

Collier B

06/05/22

5 out of 5

"Front Review"

What do you like best about Front? I love that the platform is east to use and maneuver. What do you dislike about Front? There is nothing specific that sticks out to me that I dislike about the platform. What problems is Front solving and how is that benefiting you? I like the ability to see when someone has looked at my email!

VV

Vanessa V

06/05/22

5 out of 5

"front is awesome!"

What do you like best about Front? when sending emails to clients with heavy attached files in it. What do you dislike about Front? none so far. Front has always been amazing Recommendations to others considering Front: none so far. But feel free to add more features. Can't wait! What problems is Front solving and how is that benefiting you? it has no latency. I had no problem the moment I started using i.

FM

Fernanda M

06/03/22

5 out of 5

"Amazing, front has a very easy way to share emails and communicate with teammates."

What do you like best about Front? I think the most helpful feature of the front is that I can share an email with a teammate without needing to forward it or cc' them on the email, I can just add them as participants or tag them to see the email, and with this, the other person that I am emailing doesn't even know that my teammate is also able to see what they have sent me. In addition, I love that I can see every box on one email, I do not need to log in from another account to see all ...

Read more

DR

Darren R

06/01/22

5 out of 5

"Sales collaboration on another level!"

What do you like best about Front? The ability to share email drafts and collaborate on them with multiple people in our sales org to increase response rate. What do you dislike about Front? Once I put something in draft, I can't figure out how to delete it. I've never had that issue with any other emailing platform. Recommendations to others considering Front: If you want the power of email, but the ease of collaboration that software like Slack or Teams provide, I recommend using ...

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AU

Anonymous User

05/31/22

5 out of 5

"Front is the collaborative tool ever"

What do you like best about Front? Being able to have internal conversations around messages, and sharing drafts for collaboration are amazing What do you dislike about Front? Keeping track of messages and saving things in folders is hard and tagging helps but is different What problems is Front solving and how is that benefiting you? Being able to truly collaborate and share client messages internally to troubleshoot and strategize makes a huge

HP

Harshit P

05/31/22

5 out of 5

"Very useful for sharing documents and easiest way to schedule meetings, sharing files"

What do you like best about Front? I'm using front since last 4 months, it has a great experience so far. It helped to track my daily email, on time notification for meetings, Can easily share docs in group or in community. Very easy to connect with calendar, zoom and schedule the day accordingly. What do you dislike about Front? So far, it's been 4months. So i didn't find any drawback or glitch. It's been very smooth processing software for me. What problems is Front solving and how is ...

Read more

JW

Jesse W

05/31/22

5 out of 5

"Simply - AMAZING!!!"

What do you like best about Front? Everyone who has accessed the email thread, read receipts, personal folders, canned messages, and personal notations on notes for the team to see. I love everything about this email platform. What do you dislike about Front? Removing other colleagues from a specific email thread to ensure accurate communication is relayed. Recommendations to others considering Front: I have no recommendations at the moment except to fully take over the email thread once ...

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AU

Anonymous User

05/31/22

5 out of 5

"Very easy to use - allows me to prioritise my workload, add notes, and easily follow-up contacts."

What do you like best about Front? The "Snooze" function is incredibly useful - I can use it to prioritize my most urgent tasks, and also use it as a reminder to follow up on past inquiries. I also really like that I can share emails with other team members , and make private notes and comments on customer emails, without creating a long chain of Forwards. What do you dislike about Front? It would be great if keyboard shortcuts could be used to quickly add a "template" to a reply email. The ...

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AU

Anonymous User

05/30/22

5 out of 5

"Best Email Tool I've ever used"

What do you like best about Front? The ability to collaborate with teammates on an email What do you dislike about Front? UI isn't super pretty, but that's not a huge deal-breaker or anything What problems is Front solving and how is that benefiting you? We are able to provide creative solutions to problems since Front is so collaborative

CB

Carolina B

05/28/22

5 out of 5

"Faster way to collaborate with the team"

What do you like best about Front? Front saves a lot time, it's easier to be on top of everything and it's no longer necessary to forward or having to explain issues to other team members What do you dislike about Front? It can get cluttered sometimes. Notifications are not easy to set up for mailboxes What problems is Front solving and how is that benefiting you? Follow up with clients gets easier as all the people involved have access to the whole threads

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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