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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 401-410 out of 1199

ND

NICOLAS D

06/14/22

5 out of 5

"My life is in FRONT"

What do you like best about Front? What I like most about this application is that it has easy access from any electronic device; this allows me to work from the office, from home, or any remote location. Also, this application has been the basis for the organization of all the communications that I maintain with the clients; this has allowed us to have quick access to all the managed information and to give our clients the data in real-time; this is thanks to all the tools that the ...

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AU

Anonymous User

06/14/22

5 out of 5

"recommended !!"

What do you like best about Front? the easy integration of a lot of services with full access . What do you dislike about Front? nothing. sometimes we lost connection, but is ok What problems is Front solving and how is that benefiting you? spending time opening a lot of pages

AU

Anonymous User

06/10/22

5 out of 5

"My experince has been great on Front. I really love the tag option."

What do you like best about Front? The most helpful feature on Front is the snooze feature that allows you come back to your work without writing it down and trying to remember. What do you dislike about Front? The thing I dislike about Front is nothing, it has taken time to get used to the new setup after the update. What problems is Front solving and how is that benefiting you? The problem Front is solving for me is organization. The tag feature allows me to be more organized.

AU

Anonymous User

06/10/22

5 out of 5

"I love Front for my customer service team and collaborating within our company"

What do you like best about Front? Streamlines email communication so that multiple team members can be collaborating on one email at the same time without having to send drafts and copies back and forth endlessly. Ease of communication with our customers using templates, meeting links, rules, etc.... What do you dislike about Front? Honestly, really nothing. There is a bit of a learning curve, but the more you put into this App to customize it and make it work for you and your team, the ...

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AU

Anonymous User

06/09/22

5 out of 5

"There's no easier way to find and organize my emails than Front does!"

What do you like best about Front? The way it organizes your emails and allows you to create any rules to make your inbox more accessible. It has a really friendly platform that any person can use even if you are not that tech savy. What do you dislike about Front? It can get slow sometimes and you have to wait for their support team to recognize the delay and jump into it but they are really quick fixing and improving our experience. What problems is Front solving and how is that ...

Read more

AU

Anonymous User

06/08/22

5 out of 5

"Front is really easy to use and I am able to see all of my inboxes in one platform!"

What do you like best about Front? It's easy to use. I can communicate with other teammates on email threads which is so cool! What do you dislike about Front? A bunch of email inbox all in one platform might be overwhelming, but at least I can monitor everything in one place! What problems is Front solving and how is that benefiting you? I don't have to go back and forth with other email inbox. I can visibility using only Front.

CC

cristian c

06/08/22

5 out of 5

"COMNFORTABLE"

What do you like best about Front? The option of Assign people, it's so creative because there you can see if you are the one who has to make the task or if the person who sends it just wants to keep you post on those e-mail, also the chat at the e-mail, there you can make quick questions and send quick answers, so it's pretty cool What do you dislike about Front? Well, maybe it could be that sometimes had happened that i have got the e-mails faster on my Outlook account then my front ...

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SF

Scotland F

06/07/22

5 out of 5

"Sales collaboration + messaging"

What do you like best about Front? Front has been an awesome tool for our sales team. What I love about it as a sales leader is immediate visibility. I can see whats working / not working for messaging - coach people up and share best practices. It also supports cross team collaboration. Gives us consistency, speed, and happiness. What do you dislike about Front? I with that i could setup groups the same way i can in GMail. This would allow me to share in the commenting system directly with ...

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JW

Jamie W

06/06/22

5 out of 5

"Fantastic application for SME’s"

What do you like best about Front? We've been using Front for around 3 months now and wouldn't turn back. The app allows us to manage social media messages through the app, which is a massive help. Not only that, the assign feature is much better than having to either forward or copy employees into emails. What do you dislike about Front? I can't say there is anything I dislike. The only thing which is a negative would be it takes some time getting used to the application with the different ...

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AU

Anonymous User

06/06/22

5 out of 5

"Front is so simple and easy to use!"

What do you like best about Front? It allows all team members to keep on top of what's going on. What do you dislike about Front? You can sometimes miss emails once they have been archived. What problems is Front solving and how is that benefiting you? Allowing all of my team members to communicate better. Not having inboxes with hundreds of pointless emails.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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