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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 391-400 out of 1199

CR

Calli R

06/30/22

5 out of 5

"I'm obsessed with Front! Highly Recommend."

What do you like best about Front? I love the zero inbox concept and send and snooze option. What do you dislike about Front? That I can't use it for my personal gmail. Recommendations to others considering Front: Dive in and quit your current email interface cold turkey, you won't regret it. What problems is Front solving and how is that benefiting you? It helps me stay extremely organized and on top of my client follow-ups as a salesperson. It also helps me to be super collaborative with ...

Read more

CR

Calli R

06/30/22

5 out of 5

"I'm obsessed with Front! Highly Recommend."

What do you like best about Front? I love the zero inbox concept and send and snooze option. What do you dislike about Front? That I can't use it for my personal gmail. Recommendations to others considering Front: Dive in and quit your current email interface cold turkey, you won't regret it. What problems is Front solving and how is that benefiting you? It helps me stay extremely organized and on top of my client follow-ups as a salesperson. It also helps me to be super collaborative with ...

Read more

GV

Ghata V

06/28/22

5 out of 5

"The best email product there is!"

What do you like best about Front? My experience with Front has been wonderful so far! Improves collaboration between teams thus improving communication and increasing productivity. What do you dislike about Front? Nothing so far, it's a great product and I highly recommend it What problems is Front solving and how is that benefiting you? Improving communication, increasing visibility with the team so allows many folks in the organization to collaborate without the customer knowing what is ...

Read more

AU

Anonymous User

06/28/22

5 out of 5

"Front is the new Outlook"

What do you like best about Front? The way Front automatically organizes emails when using a shared inbox. The chat feature under the email is great to give other teammates visibility. Being able to assign emails, and move them in and out of boxes is amazing. Snoozing the emails and easily searching them in the archived email tabs are great. Undo sending is a great feature that we use often. What do you dislike about Front? I do not like the new design of Front. Having the delete button so ...

Read more

AU

Anonymous User

06/28/22

5 out of 5

"Very easy to use and navigate"

What do you like best about Front? Front is really easy to use and navigate. I especially like the tga feature as i am able to organize all my emails and get back to them with an ease What do you dislike about Front? The new update is a little bit confusing. Maybe bec i got used to the old UI design What problems is Front solving and how is that benefiting you? We use Front as a platform to address all our customer inquiries

VD

Victoria D

06/28/22

5 out of 5

"Easy way to work"

What do you like best about Front? being able to interact with colleagues via email before giving feedback, I also like propose feature that permite us to pre-send an email and to insert meeting time What do you dislike about Front? you can't sort emails into folders like in a Gmail What problems is Front solving and how is that benefiting you? it allows you to exchange with your colleagues on an email received without the recipient seeing it, so it is very useful to be able to do this ...

Read more

AU

Anonymous User

06/28/22

5 out of 5

"Very easy to use and navigate"

What do you like best about Front? Front is really easy to use and navigate. I especially like the tga feature as i am able to organize all my emails and get back to them with an ease What do you dislike about Front? The new update is a little bit confusing. Maybe bec i got used to the old UI design What problems is Front solving and how is that benefiting you? We use Front as a platform to address all our customer inquiries

AU

Anonymous User

06/28/22

5 out of 5

"Front is the new Outlook"

What do you like best about Front? The way Front automatically organizes emails when using a shared inbox. The chat feature under the email is great to give other teammates visibility. Being able to assign emails, and move them in and out of boxes is amazing. Snoozing the emails and easily searching them in the archived email tabs are great. Undo sending is a great feature that we use often. What do you dislike about Front? I do not like the new design of Front. Having the delete button so ...

Read more

GV

Ghata V

06/28/22

5 out of 5

"The best email product there is!"

What do you like best about Front? My experience with Front has been wonderful so far! Improves collaboration between teams thus improving communication and increasing productivity. What do you dislike about Front? Nothing so far, it's a great product and I highly recommend it What problems is Front solving and how is that benefiting you? Improving communication, increasing visibility with the team so allows many folks in the organization to collaborate without the customer knowing what is ...

Read more

VD

Victoria D

06/28/22

5 out of 5

"Easy way to work"

What do you like best about Front? being able to interact with colleagues via email before giving feedback, I also like propose feature that permite us to pre-send an email and to insert meeting time What do you dislike about Front? you can't sort emails into folders like in a Gmail What problems is Front solving and how is that benefiting you? it allows you to exchange with your colleagues on an email received without the recipient seeing it, so it is very useful to be able to do this ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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