Front Reviews in May 2025: User Ratings, Pros & Cons

"amazing app"

What do you like best about Front? discussions part and the comment section under the emails What do you dislike about Front? i do not really dislike anything from front What problems is Front solving and how is that benefiting you? email managemnt in our team

"Makes customer service work enjoyable"

What do you like best about Front? Front is the email channel that we use at my place of employment. I'm in customer service so we use this app to communicate internally with each other, and for customer support as well. All of our emails stay organized and we can search and filter with ease in order to find what we are looking for. We LOVE the @mention feature in Front and use it frequently. What do you dislike about Front? I have yet to find a downside to Front. I love using this app for ...

"Implementation Specialist"

What do you like best about Front? Being able to tag colleagues and work collaboratively. What do you dislike about Front? I wish I could manually order My inbox if I wanted. What problems is Front solving and how is that benefiting you? Links remote teams very well

"Amazing for team collaboration!"

What do you like best about Front? I love that I can bring in the correct team members to support or take over a task. Being able to invite and assign has saved us so many forwarded emails and you can keep track even when someone takes over! Making rules has supported my organization of inbound requests and tracking. What do you dislike about Front? Nothing so far! It took a little getting used to, but now I can't imagine going back to anything else What problems is Front solving and how is ...

"Amazing software and quick service"

What do you like best about Front? The change in mindset to shared communication and the goal to archive or snooze conversations. What do you dislike about Front? The calendar functionality is an afterthought, so that's a bit difficult to navigate. What problems is Front solving and how is that benefiting you? We had closed visibility between our teams. Now we have an ability to collaborate without any hassle.

"It's a super helpfull tool, easy to use and very itutive."

What do you like best about Front? I love the snooze feature and the folders to devide between archived, snoozed and opent . What do you dislike about Front? I would love If can organize my mails moving them up and down just sliding as desired. What problems is Front solving and how is that benefiting you? Easy comunicate with colaboratos

"Front is Awesome"

What do you like best about Front? I love Front! We switched from Outlook to Front at the beginning of this year. I like how it is similar to using a cell phone the way the new messages pop in on the bottom instead of the top. I like how it separates the messages instead of one long stream. I also like that we do not have to share our inboxes with other co-workers. All the messages that are for customers go to one inbox and you can search that inbox and find anything you need to find. It is ...

"Front: new user experience"

What do you like best about Front? I find the snooze tool most helpful for staying organized and following up on short and long term commitments. What do you dislike about Front? Sometimes my sent emails do not have all of the tags available until I put it in a different inbox and unassign/reassign. What problems is Front solving and how is that benefiting you? Front helps me stay organized and makes it easy to follow up on numerous tasks.

"Collaborative Client Communication"

What do you like best about Front? Front makes client communication so easy! I love that I can tag my supervisor and she can edit my drafts and provide feedback before I send something out to a client. I also can tag someone from another department to handle something without creating a whole new email thread. It keeps my inbox clean and my client communication even cleaner. What do you dislike about Front? One thing I wish was more intuitive is the archiving feature. Sometimes I don't ...

"An Administrative Blessing!"

What do you like best about Front? The part about Front that I like the best is the commenting and assigning capabilities! I am the administrative director of a large summer camp and sometimes I get emails from parents with requests I need approval for in order to respond. On Front I can easily comment and tag my boss so that she can see the email and understand what I need help with. I love that I can assign specific emails that don't pertain to me to her or other directors, which helps me ...