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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 381-390 out of 1199

JB

JR B

07/06/22

5 out of 5

"I LOVE Front!"

What do you like best about Front? I love the tags. I use to filter my emails. I also love the feature that I can see when someone has read my email. It helps me get a better idea of who respnds quickest. What do you dislike about Front? I really do not have any bad comments at this time for Front. What problems is Front solving and how is that benefiting you? It is really helpful to be transparent and with Front everyone on my team knows what going on so if you have an employee miss a day ...

Read more

MJ

Madeline J

07/06/22

5 out of 5

"I would quit my job if we stopped using Front"

What do you like best about Front? I love how seamless your workflow displays from one viewpoint. You can email/chat your co-workers all in 1 thread to condense missed messages by using another chat program. What do you dislike about Front? I hate that you moved the snooze/trash/archive buttons to the far right. It was better in the previous location. Please move it back. Please? This would enhance my current experience. Recommendations to others considering Front: Just do it. You won't ...

Read more

MJ

Madeline J

07/06/22

5 out of 5

"I would quit my job if we stopped using Front"

What do you like best about Front? I love how seamless your workflow displays from one viewpoint. You can email/chat your co-workers all in 1 thread to condense missed messages by using another chat program. What do you dislike about Front? I hate that you moved the snooze/trash/archive buttons to the far right. It was better in the previous location. Please move it back. Please? This would enhance my current experience. Recommendations to others considering Front: Just do it. You won't ...

Read more

JB

JR B

07/06/22

5 out of 5

"I LOVE Front!"

What do you like best about Front? I love the tags. I use to filter my emails. I also love the feature that I can see when someone has read my email. It helps me get a better idea of who respnds quickest. What do you dislike about Front? I really do not have any bad comments at this time for Front. What problems is Front solving and how is that benefiting you? It is really helpful to be transparent and with Front everyone on my team knows what going on so if you have an employee miss a day ...

Read more

NJ

Noah J

07/05/22

5 out of 5

"Using Front has really helped me out"

What do you like best about Front? I like being able to see when people have viewed my emails and I can discuss the emails privately in the chat section, it's really eliminated the need for other chat apps. What do you dislike about Front? I can't really think of anything that I dislike about the application to be honest. The only issue I have had is I was locked out of my email and it had to be resynced. Recommendations to others considering Front: Pay attention to the help tips! What ...

Read more

NJ

Noah J

07/05/22

5 out of 5

"Using Front has really helped me out"

What do you like best about Front? I like being able to see when people have viewed my emails and I can discuss the emails privately in the chat section, it's really eliminated the need for other chat apps. What do you dislike about Front? I can't really think of anything that I dislike about the application to be honest. The only issue I have had is I was locked out of my email and it had to be resynced. Recommendations to others considering Front: Pay attention to the help tips! What ...

Read more

IM

Irving M

07/04/22

5 out of 5

"Front makes my job easier"

What do you like best about Front? What is most helpful about Front to me is the templates. It makes my job so much easier. I typically find myself sending the same information to different customers and using templates significantly boosts my productivity. Also, being able to tag teammates, leave comments and assign conversations makes collaboration so much easier. Also, I like the interactions, at the moment we are using integrations with Pipedrive which we use as a CRM. This time-saving ...

Read more

IM

Irving M

07/04/22

5 out of 5

"Front makes my job easier"

What do you like best about Front? What is most helpful about Front to me is the templates. It makes my job so much easier. I typically find myself sending the same information to different customers and using templates significantly boosts my productivity. Also, being able to tag teammates, leave comments and assign conversations makes collaboration so much easier. Also, I like the interactions, at the moment we are using integrations with Pipedrive which we use as a CRM. This time-saving ...

Read more

AU

Anonymous User

07/01/22

5 out of 5

"Very Likely"

What do you like best about Front? I like Front for collaboration, tagging, drafting emails, and its sleek look. It looks fun to use and I like how I can search for almost any email across all my inboxes. What do you dislike about Front? It can be confusing on how to best utilize Front for shared inboxes based on my department. It was useful for Customer Support but not sure how it is helpful for a marketing department other than that I have access to the marketing inbox. It's confusing ...

Read more

AU

Anonymous User

07/01/22

5 out of 5

"Very Likely"

What do you like best about Front? I like Front for collaboration, tagging, drafting emails, and its sleek look. It looks fun to use and I like how I can search for almost any email across all my inboxes. What do you dislike about Front? It can be confusing on how to best utilize Front for shared inboxes based on my department. It was useful for Customer Support but not sure how it is helpful for a marketing department other than that I have access to the marketing inbox. It's confusing ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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