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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 351-360 out of 1199

JT

Jovie T

08/03/22

5 out of 5

"Front is straightforward, so easy to use! A user training is not a must."

What do you like best about Front? The option to create a booking link with my chosen available times and date at the same time preventing double booking with my calendar solution ( google calendar). What do you dislike about Front? Nothing right now. I am happy with what Front is currently offering. What problems is Front solving and how is that benefiting you? Mobility as working from every where is a trend, the Front mobile application allows me to go to places during my lunch break but ...

Read more

JR

Jade R

08/03/22

5 out of 5

"Business Development Coordinator"

What do you like best about Front? I love the ability to comment on emails as opposed to sending a whole thread to someone. It's very useful! What do you dislike about Front? The fact that when I archive certain items, they will archive them in other peoples inboxes. What problems is Front solving and how is that benefiting you? Overall communication within our teams

JS

Justin S

08/03/22

5 out of 5

"Huge Time Saver"

What do you like best about Front? The ability to share emails with coworkers and effectively communicate quickly and efficiently on a client's message. I love the fact that we don't have to pass copies of emails back and forth. What do you dislike about Front? I tend to have issues with the desktop notifications not functioning correctly. So I've had to be very mindful of my appointments. But I would love to see some improvements made to the calendar functions. What problems is Front ...

Read more

AU

Anonymous User

07/28/22

5 out of 5

"Organized, User-Friendly, Multifunctional"

What do you like best about Front? Front is great because it organizes all of its features accordingly. It allows for better communication amongst staff members as well as clients. Many features and easy to use. What do you dislike about Front? So far there isn't much that I think should be worked on. The software itself has many features that can be used in a variety of businesses. Possibly better categorization of inboxes? Otherwise it's an amazing tool of communication! What problems is ...

Read more

SC

Sarai C

07/27/22

5 out of 5

"I use Front everyday!"

What do you like best about Front? How it helps to organize the emalis we received everyday. It is easy to use and all the information it's there! The option we have to create tag is amazing!! It is really helpful What do you dislike about Front? To be honest I been using this tool for almost a year and I have nothing negative to say about this tool. I really enjoy using it everyday, Front makes everything easy for me an mi co-workers! What problems is Front solving and how is that ...

Read more

MM

Madeline M

07/27/22

5 out of 5

"Client Operations"

What do you like best about Front? The ability to highlight and share comments on threads. What do you dislike about Front? I haven't adjusted to using the calendar instead of my google account calendar. What problems is Front solving and how is that benefiting you? Team collaboration, teammates coming and going. The ability to easily share information and pick up where someone left off.

AU

Anonymous User

07/27/22

5 out of 5

"Front literally puts everything right in 'Front' of me!"

What do you like best about Front? Front truly helps to put everything in 'Front' of me, making it hard to miss important emails and making it super easy to clear my inbox daily. The help of snooze is a great addition for the emails I have time to get back to!! The Front app for mobile is great as well but I wish I had better access to my calendar on the Mobile App. What do you dislike about Front? The Front app for mobile is great as well but I wish I had better access to my calendar on ...

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EO

Erin O

07/26/22

5 out of 5

"Changed the way I interact with my inbox"

What do you like best about Front? I love the way my team has customized who gets what emails from our customers. We no longer have to decide from ourselves and can rely on Front to do the hard work for us. What do you dislike about Front? While there are quite a few options for setting up email triage, I know it took our team a lot of technical work to set up all the rules, and we are still working out all the ways we want to use our integrations alongside other filter options. What ...

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TA

Thomas A

07/25/22

5 out of 5

"Front is incredible for collaboration and easily facilitates the pace at which we move."

What do you like best about Front? I like how easy it is to set up automations What do you dislike about Front? I don't have many dislikes. Best email service I've used What problems is Front solving and how is that benefiting you? Front is unifying internal and external communication which allows us to provide the best service to our clients

AU

Anonymous User

07/24/22

5 out of 5

"Organization for a busy team"

What do you like best about Front? I like the way Front allows me to collaborate with my teammates and share responsibility for the management of our inbox. What do you dislike about Front? The only downside to Front that I have struggled with is the lack of calendar integration on mobile devices, and it can be confusing to get the hang of the "Shared with Me" versus "Assigned to Me" inboxes. Recommendations to others considering Front: If you have a team managing shared e-mails, this is an ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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