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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 341-350 out of 1199

RF

Rachel F

08/15/22

5 out of 5

"Front is the way to go"

What do you like best about Front? This is a hard choice between the snooze function and the comment function. I love being able to collaborate with my colleagues before responding to an email to make sure we are all on the same page is amazing. I absolutely love being able to snooze an email to shift focus and have it pop back in as a new email when the snooze is up. We have all had times when we are unable to respond the moment an email comes in, and having a function to assure that email ...

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AU

Anonymous User

08/11/22

5 out of 5

"A fantastic product for stream lining your email workflow across the team"

What do you like best about Front? As our team grew, making sure we kept track of emails became harder and harder. Front made this easy and gave us more time to actually serve our customers. What do you dislike about Front? We had a few small gripes with the interface but Front listened and made changes to address these concerns within weeks. Now we don't have any issues. What problems is Front solving and how is that benefiting you? Allows us to easily assign, share and track all our ...

Read more

DA

Daniel A

08/10/22

5 out of 5

"Game changer!"

What do you like best about Front? Team collaboration at the click of a button, simply '@' colleagues into email an email chain for review of a draft email response, input or in our case we use to type and store how we may have priced a job i.e. raw material costing and estimated production times. What do you dislike about Front? To be honest, there isn't anything I or even we as a team don't like about using front, it is a fantastic platform and has transformed the way we conduct our ...

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CA

Camila A

08/09/22

5 out of 5

"very comfy and easy to use"

What do you like best about Front? lo que más me gusta es la organización y facilidad para redactar correos What do you dislike about Front? que a veces falla mucho y no cargan los correos en la bandeja What problems is Front solving and how is that benefiting you? la rapidez y la mejora visual

AU

Anonymous User

08/09/22

5 out of 5

"its very handy when using Streamliner"

What do you like best about Front? you can comment on each email thread, which is very helpful, its more advanced than Outlook as is tailored particularly for the companies that are dealing with projects What do you dislike about Front? it works slower than the outlook, would be great to improve on the speed, sometimes the calendar is not updating as soon as someone sent it, need to wait couple of minutes What problems is Front solving and how is that benefiting you? helps to communicate ...

Read more

SB

Sam B

08/08/22

5 out of 5

"Front is very easy to use"

What do you like best about Front? Everything is very organized and straight forward. What do you dislike about Front? It was hard to find the settings for archive preferences. What problems is Front solving and how is that benefiting you? I do not have any problems with Front.

EW

Erica W

08/08/22

5 out of 5

"Front is a great tool for work"

What do you like best about Front? I like that it keeps my work and personal email apart. I also love that it will alert me on the app if an archived email is replied to. I love that it is easy to use and organize as well. What do you dislike about Front? I dislike that my work emails do not alert me when there are new ones only my personal email. I would like to be alerted through my app and desktop when new emails are received. What problems is Front solving and how is that benefiting ...

Read more

AU

Anonymous User

08/05/22

5 out of 5

"An invaluable tool for work organization."

What do you like best about Front? The ability to prioritize and categorize different elements of day to day work processes. Helps to keep everything streamlined and visible so nothing important is missed. The level of application integration is also incredibly helpful. What do you dislike about Front? I have no outstanding complaints regarding my subjective experience with Front! What problems is Front solving and how is that benefiting you? With Front helping keep me and my teammates on ...

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SM

Stephanie M

08/05/22

5 out of 5

"LOVE Front!"

What do you like best about Front? I love that we are able to add several inboxes to Front so we are able to easily jump back and forth between the multiple inboxes when needed to stay on top of everything in a very quick time frame. What do you dislike about Front? There is nothing that I do not like about Front but would love if we could change the notification sounds for different inboxes or notification types. What problems is Front solving and how is that benefiting you? Front has ...

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AU

Anonymous User

08/04/22

5 out of 5

"I love how convenient it is and it has helped me tremendously in my training for my new job :)"

What do you like best about Front? I like that I can share, comment, and tag people in any email I want, I like the shared inbox and that I can assign or reassign any email I need. The UI is great. What do you dislike about Front? I don't like that I can't star emails as easily as I used to, and the knowledge base could be a little more extensive as Front can be tricky to learn how to use :) What problems is Front solving and how is that benefiting you? Front helps me be on top of my emails ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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