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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 301-310 out of 1199

DS

Daria S

09/29/22

5 out of 5

"Multifunctional, easy and quick"

What do you like best about Front? Ability to see if a message was read, sequences What do you dislike about Front? Archiving emails, inability to edit drafts right in the message window from the dashboard What problems is Front solving and how is that benefiting you? Helps me manage multiple workflows in one place

DU

Diana U

09/29/22

5 out of 5

"Front is the best!"

What do you like best about Front? I love that I am able to tag multiple coworkers on an email thread, create templates, import contacts. It keeps all my communications organized and quick to follow. What do you dislike about Front? I don´t have any negative feedback to provide. What problems is Front solving and how is that benefiting you? It helps keep the HR email communications easy to track and we provide quicker resolutions

AD

Ashley D

09/27/22

5 out of 5

"Easy to Operate"

What do you like best about Front? I enjoy using Front because it is user-friendly and aesthetically pleasing. What do you dislike about Front? I don't believe there is anything I dislike about Front. What problems is Front solving and how is that benefiting you? Front makes it easy to collaborate with other users within the company. This saves time and helps us work more efficiently.

RM

Rizkita M

09/25/22

5 out of 5

"Front Makes My Work Easier"

What do you like best about Front? I like the comment feature and share draft feature where I can collaborate with my team and brainstorm to ensure we are delivering the best and most informative answers to our clients. I love how Front support is also very fast and helpful on handling any of my queries. What do you dislike about Front? Front can be a little buggy sometimes. But it is alright for me as long as the bug does not interrupt my work to much or reduce my productivity. I have not ...

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D(

Dazi (Bat-Erdene) D

09/23/22

5 out of 5

"Share mailbox updated to 2022"

What do you like best about Front? I like the social function within each email. Not going back and forth to other social networking apps. What do you dislike about Front? Setting up the email sequence is not as intuitive. What problems is Front solving and how is that benefiting you? We had a problem of not knowing who the team had already reached out. Now that problem is solved through shared mailbox on Front

AM

Arthur M

09/23/22

5 out of 5

"Front has been really efficient, and provides reminders and tools to get the jobs done."

What do you like best about Front? The Calendar update and the comment section also tag persons on the thread. The ability to schedule meetings and send requests via the inbox. The group inbox is pretty great, also. What do you dislike about Front? The fact that once an email is viewed by someone else, there is no way to know from the user's end. I do believe there is a delay in when the emails are received. What problems is Front solving and how is that benefiting you? Front application is ...

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SD

S. Darlene C

09/21/22

5 out of 5

"Ease and connection to colleagues"

What do you like best about Front? I can merge similar conversations together which helps in seeing a cohesive conversation. What do you dislike about Front? Some of the calendar issues that my boss and I have had. What problems is Front solving and how is that benefiting you? I was able to work with a technician who was quite helpful, and for now, our issues seem to have worked out

AU

Anonymous User

09/21/22

5 out of 5

"Front has been great!"

What do you like best about Front? Being able to separate inhouse discussion from the actual email What do you dislike about Front? Calendar could be more featured (like Google calendar) Recommendations to others considering Front: It easily pays for itself if you're working on any team. What problems is Front solving and how is that benefiting you? Integrating a few productivity tools into one (multiple inboxes + calendar). I used to have 5 tabs open: 3 gmails, 2 calendars

CB

Coneli B

09/21/22

5 out of 5

"Waoo is amazing... Is really formal and elegant."

What do you like best about Front? I pretty sure that Front comes to help me. Is a great program and in thats pleace I can have a very good visibility, maybe I change my organization with this app. One thing that I really like is internal message, is amazing have the opportunity to contact other without forward again. What do you dislike about Front? Maybe the calendar, somethings no is clarity; but with the practice is really easy to use. I meet this app for my job, but I pretty sure that ...

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NR

Nicolas R

09/20/22

5 out of 5

"Using front as an Onboarding Manager"

What do you like best about Front? I find some features really useful : - the meeting scheduling link I can generate - the templates for recurrent emails What do you dislike about Front? I would love a feature to manage tasks as google agenda What problems is Front solving and how is that benefiting you? It allows me to manage multiple conversations, trace emails in Salesforce, share questions with colleagues

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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