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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 291-300 out of 1199

RS

Ruby S

10/16/22

5 out of 5

"Must-have tool for organizing communications"

What do you like best about Front? We started using Front as soon as we had three administrators in our company, allowing us to grow at a higher-than-average rate in our industry. We are consistently complimented on our excellent customer service, which I attribute to the organizational ease of using Front. What do you dislike about Front? I wish someone could do an overview of our setup in Front and coach us on how we may adjust the flow to be more intuitive. We have specific processes ...

Read more

AU

Anonymous User

10/12/22

5 out of 5

"Great platform for a small team!"

What do you like best about Front? The ability to message colleagues within a message thread to discuss a particular email before sending, and also the ability to snooze mail to return later to the inbox. What do you dislike about Front? That I can't star messages to be able to quickly find and return to them when needed. What problems is Front solving and how is that benefiting you? It is facilitating remote working and hybrid models of employment by allowing teammates to collaborate on ...

Read more

AU

Anonymous User

10/11/22

5 out of 5

"Incredibly easy to use, clear, and flexible."

What do you like best about Front? Front has been so easy to use - very clear layout, easy to navigate, and makes time management and follow-ups very straightforward when it comes to customer inquiries. What do you dislike about Front? There are no downsides as far as I can tell - my only feedback would be that it would help to display separate "Sent" folders for the different accounts using the same Front - at the moment, my personal emails and company sales emails seem to share the same ...

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ZZ

Zett Z

10/10/22

5 out of 5

"FRONT: simple. fast. efficient"

What do you like best about Front? Teamwork! very easy to share and privacy-protective at the same time. Just wow. I can't imagine working without it. Tried other alternatives, of course, but Front is smooth and clean What do you dislike about Front? hmm lemme think . . . . . . . . . . .. . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .nah, Love Front What problems is Front solving and how is that benefiting ...

Read more

KW

Kilie W

10/09/22

5 out of 5

"Game changer"

What do you like best about Front? Front is incredibly useful. The snooze feature is absolutely brilliant. It allows me to manage a high volume of emails and stay on top of them all. I love that I can easily collaborate with others in my organization within the same thread as my emails with my customers. I can even share my email draft and get feedback on it! Overall, it makes my life easier and it makes me uch more efficient. I hope I get to continue using front throughout the rest of my ...

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AU

Anonymous User

10/07/22

5 out of 5

"Front is an email platform where EVERYONE is in the loop."

What do you like best about Front? There are so many things Front has to offer. Front is handy for teams who work with similar clients or in the same inbox. Front gives you a bird's eye view on what employees are working on, which prevents duplication. I also thoroughly enjoy the comment section where people can discuss information within that email chain. In addition, I enjoy the use of GIF's within the comment section. It makes everything a little more light-hearted while everyone is ...

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AU

Anonymous User

10/06/22

5 out of 5

"Great for Co Working Settings"

What do you like best about Front? The ability to comment and have conversations with teammates on a specific email without having to re fowd etc. the ability to create rules What do you dislike about Front? not always efficient at searching old emails and doesn't always remember previous emails in "addressed to" for quick access. What problems is Front solving and how is that benefiting you? unaware at this moment of any

LG

Luisa G

10/05/22

5 out of 5

"it has been really useful and easy to use Front"

What do you like best about Front? the easy what is to use front, send and receive emails What do you dislike about Front? sometimes it takes so long to open or refresh emails What problems is Front solving and how is that benefiting you? email chaing merge

AU

Anonymous User

09/30/22

5 out of 5

"HIGHLY RECOMMENDED TO ALL. NO DOUBTS"

What do you like best about Front? IT IS EASY TO USE AND ALLOWS YOU TO INTEGRATE A LOT OF DIFFERENT FEATURES. I APPRECIATE THE INTERFACE, IT'S SUPER FRIENDLY TO NEW USERS. DON'T KNOW ABOUT OTHER PLATFORM AS GOOD AS FRONT What do you dislike about Front? A FEW THINGS CAN BE HARD TO UNDERSTAND, SUCH AS HOW TO CREATE A NEW RULE AND HOW TO PROPERLY USE IT. THIS CAN BE BETTER BY HAVING SOME SORTA TUTORIALS OR EASY GUIDES What problems is Front solving and how is that benefiting you? HAVING A ...

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PB

PRIYANKA B

09/29/22

5 out of 5

"It has made communication very faster and easier."

What do you like best about Front? It helps to manage all tasks easily and improves internal communication. What do you dislike about Front? There is no disadvantage of using the front app. What problems is Front solving and how is that benefiting you? Faster communication frrom front.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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