NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo
Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

Add to compare

Starts from $19 / User / Month

Start Free Trial

Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 281-290 out of 1199

TF

Tom F

11/14/22

5 out of 5

"Unleashed Added Productivity"

What do you like best about Front? The UI is very clean, easy to use, and intuitive. It allows me the ability to monitor my six email addresses for various clients in a one-stop shop format where I can easily view and respond. Before using front, I had to log into multiple different outlook accounts to view emails for my clients, which added time to my day and led to slow response rates. I would highly recommend to anyone in a consultant-like field with multiple email addresses. What do you ...

Read more

GV

Gregor V

11/14/22

5 out of 5

"All-in-one platform"

What do you like best about Front? Front is truly an all-in-one platform where you can centralize tickets, chats, and all your inboxes (professional as well as personal). I love the built-in snoozing capabilities What do you dislike about Front? The only downside is that the Front Chat currently is lacking a multi-language support What problems is Front solving and how is that benefiting you? The ability to centralize every incoming message from all departments (after-sales, customer ...

Read more

RC

Rebekah C

11/04/22

5 out of 5

"easy to navigate, responsive customer service, thorough training."

What do you like best about Front? Having my email integrated, easy to tag coworkers. What do you dislike about Front? Maybe this is a feature I haven't figured out yet, but I don't currently see an option to add calendar reminders? What problems is Front solving and how is that benefiting you? Having everything in one place, better experiences on the other end for our customers compared to our previous platform.

AU

Anonymous User

11/04/22

5 out of 5

"Front is awesome! ⭐"

What do you like best about Front? When I started using Front, I couldn't believe my previous employers were not already using it. It makes our communications so clear, keeping the email chains together, whilst also being able to make comments and tag your colleagues for checks and queries. What do you dislike about Front? When you create a tag and search for it in the search engine, it does not always come up with all of the emails on which the tag has been used. When you start typing in ...

Read more

AU

Anonymous User

11/04/22

5 out of 5

"Front allows my colleagues and I to work very effectively and efficiently together"

What do you like best about Front? I love that we are able to tag each other in to emails because this allows for better visibility between teams. I also like that we have the ability to track metrics among all that use front. What do you dislike about Front? There are a lot of things going on in front. This isn't necessarily a bad thing but sometimes i get overwhelmed with all I see and am not sure how to organize it What problems is Front solving and how is that benefiting you? Front is ...

Read more

RJ

Rey Jun F

11/03/22

5 out of 5

"User Friendly, Fast and Great."

What do you like best about Front? The labels are detailed and easy to understand. The features are helpful and can easily collaborate with other team members to finish the task in fastest way possible. What do you dislike about Front? Nothing much is unlikely about Font. Except for some instances where some other members are grabbing an email that I'm working on. I hope there will be indication that someone is working on a particular email to avoid confusion. What problems is Front solving ...

Read more

JB

Jishnu B

10/27/22

5 out of 5

"Front has changed the way I handle my emails."

What do you like best about Front? The most helpful aspect of Front is the ability to manage emails for an entire team. It becomes really easy to tag people in comments and notify them. It is much better compared to similar apps like Spark, Streak or Mail Track. What do you dislike about Front? I don't dislike anything at the moment since it has been only a few months of me using Front but it is an upgrade from the past. Integration with Google Calender should not require company ...

Read more

AU

Anonymous User

10/21/22

5 out of 5

"Great tool for multiple mailbox and small team management."

What do you like best about Front? The search engine for our multiple inboxes is what we like the most, but also the assignment of mail across different platforms. What do you dislike about Front? The initial team management was a little cumbersome, but we worked that out. The rule creation process for complex rules is not easy either. What problems is Front solving and how is that benefiting you? Our searching within files and our small team email management has benefitted us.

AU

Anonymous User

10/19/22

5 out of 5

"Front has made communicating with my team so efficient and easy. It's essential for remote teams!"

What do you like best about Front? We use the comment feature everyday to loop each other in to ask for feedback. It has made collaborating a lot easier! What do you dislike about Front? There are random things I dislike, but nothing major. For example, I prefer to set my vacation responder through gmail because it allows me to select the "only send once" option. What problems is Front solving and how is that benefiting you? Front is allowing our team to have a lot more visibility into ...

Read more

NO

Natalia O

10/18/22

5 out of 5

"It is a great tool to help you and your team organize your tasks and have a better performance."

What do you like best about Front? The most helpful of using front is communicating with your team in a very organized and dynamic way, so it is easier to solve everyday challenges with a more amplified perspective. What do you dislike about Front? The least helpful about Front is that sometimes it can be laggy and beome slow on the mobile app, it also does not have the calender option that can be used to access company meetings. What problems is Front solving and how is that benefiting ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Grow your pipeline with buyers who are already looking for you

254,000+ buyers use Spotsaas every month to evaluate and shortlist software. Get in front of them — for free, or with a managed growth plan built around your category.