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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 271-280 out of 1199

SP

Samantha P

12/08/22

5 out of 5

"Easy to learn & Fun to use"

What do you like best about Front? Front has helped keep my inboxes from cluttering with spam & overflowing with other's emails. I LOVE the discussion feature, it makes group chats with teammates fun & easier to get a response. What do you dislike about Front? It might be because it's connected to my gmail account but there are some glitches, I have had some emails from people not in my contacts go straight to the archive. The front team is always quick to fix & assist so no real ...

Read more

MT

Mia T

12/01/22

5 out of 5

"I love using the software"

What do you like best about Front? I like that I can comment on emails with my team and have better communication. I like the collaborative aspect of it, I am able to work with my colleagues and see messages that have been read. What do you dislike about Front? I wish the website on the computer was better, its not as good as the app on the computer and phone. I wish when copying and pasting part of an email, it didn't put a comma and I could have a drop down selection and click the full ...

Read more

DA

Drake A

12/01/22

5 out of 5

"Makes conversations easy and helpful"

What do you like best about Front? Shortcut keys, easy to use and helpful to new users What do you dislike about Front? To be honest I cannot find anything to dislike about Front. What problems is Front solving and how is that benefiting you? All inquiries can be answered asap

AU

Anonymous User

11/28/22

5 out of 5

"Front makes working in a shared inbox very easy"

What do you like best about Front? It's very intuitive compare to what we were using before. What do you dislike about Front? If we put a URL in the subject line it's not a clickable link for some reason. That would be nice. What problems is Front solving and how is that benefiting you? Collaborating on emails or just working from a shared email address.

MC

Moïse C

11/23/22

5 out of 5

"Front is a genius tool for treating mails + communicate within a team work"

What do you like best about Front? The recommandation given by the product which helps a lot to improove the use + give inspiration The support is dedicated to help you regarding your business case What do you dislike about Front? Not a dislike, but having Front in other languagues than English The analytic tab looks difficult to monitor What problems is Front solving and how is that benefiting you? * Having a tool to colloaborate * Segmentation of demands

CM

Cameron M

11/22/22

5 out of 5

"Front is fantastic."

What do you like best about Front? It really helps our company and speeds things that we have an efficient way of getting our emails checked and raising things up the chain of command if needed. If I were to start my own business of any sort which needed domain email access I would use front. Couldn't say a bad word. What do you dislike about Front? Front's search engine at the top could be a bit more refined as when I search for a specific phrase in an email I have sent sometimes it ...

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NS

Nicolle S

11/21/22

5 out of 5

"Front is a simply AMAZING & EASY to use!!!"

What do you like best about Front? All conversations are together. It will also merge conversations that it may find are connected and allow you to merge. So user friendly it's incredible. Plus you get Grammarly with it yayaya What do you dislike about Front? Seriously there isn't anything that I dislike about it. You can search using any word to find any convo you want. I have had nothing but a fantastic experience with Front. What problems is Front solving and how is that benefiting ...

Read more

AK

Angela K

11/17/22

5 out of 5

"Collaboration Made Easy"

What do you like best about Front? Snoozing emails is a great way to help set reminders to follow up with customers. Comments on emails also makes it incredibly easy to collaborate with teammates, especially with teammates who are not in the same office. What do you dislike about Front? Understanding when you are working out of a team inbox, tag, Assigned to Me/Shared with Me seems to have a learning curve. This takes a lot of training for teammates who are new to Front to understand the ...

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AM

Anna M

11/17/22

5 out of 5

"The Best way to communicate"

What do you like best about Front? Well, I've been using Front for a while, and I can tell that one of the things that I like best is that I can see when a person already saw my email and how long ago I can see if they left me in seen. Also, I can tag my co-workers in important emails to share the information with them instead of resending the email. It's easy to learn how to use it also. What do you dislike about Front? Something I wouldn't say I like that much is that I can not star some ...

Read more

AK

Atharva K

11/15/22

5 out of 5

"Amazing Email Collaboration Tool"

What do you like best about Front? It's a fantastic email collaboration that makes your life easy (especially in sales). The best thing is that its easy to use once you get a hang of it. What do you dislike about Front? There are some features and integrations that can get a bit confusing. Also, you sometimes do not realise it but end up sending emails from your teammate's inbox. What problems is Front solving and how is that benefiting you? It is making email collaboration simple and easy ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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