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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 261-270 out of 1199

AU

Anonymous User

12/23/22

5 out of 5

"Account Executive"

What do you like best about Front? I like that I can tag my colleagues in emails and share them with them. This makes things so much easier as compared to forwarding everything. I like the interface too, it is very easy to use. What do you dislike about Front? The only downside to Front is how many different threads are created when a colleague is tagged but these can be easily consolidated. What problems is Front solving and how is that benefiting you? Front helps me easily collaborate ...

Read more

AU

Anonymous User

12/22/22

5 out of 5

"Easy to manage shared inboxes and collaborate with colleagues on email chains"

What do you like best about Front? The ability to chat with teammates on an email chain and collaborate on writing email drafts What do you dislike about Front? It is almost too easy to archive emails, sometimes emails are archived and forgotten about with an accidental misclick somewhere that one wouldn't think would affect an email What problems is Front solving and how is that benefiting you? Without front, delegating incoming projects from a shared inbox would be much more difficult. ...

Read more

AP

Ashwin P

12/21/22

5 out of 5

"Best Of All Times (B. O. A. T)"

What do you like best about Front? Easy to use User-friendly The ability to communicate with the team What do you dislike about Front? There are some features that it miss, and it can be better What problems is Front solving and how is that benefiting you? Having a tool to collaborate

TV

Teresa V

12/20/22

5 out of 5

"Front is extremely user friendly and productive"

What do you like best about Front? I love that Front is so user-friendly! It is not overly complicated. What do you dislike about Front? The downside is it can be difficult to search front on times using a particular keyword. It just brings up too many search results at times. What problems is Front solving and how is that benefiting you? Front allows me to keep in touch with my team.

AU

Anonymous User

12/20/22

5 out of 5

"Two Words: Game Changer"

What do you like best about Front? Front is incredible. The ability to chat in email threads, build rules, assign emails, and view analytics behind your emails as well as your employees has really changed the way we work for the better. What do you dislike about Front? There's not much, if anything really, that I dislike about Front in all honesty. The only thing I can think of is that the Asana integration I feel could work a bit better for the way we work, but that's more of a consequence ...

Read more

ED

Edgar D

12/19/22

5 out of 5

"Fast working"

What do you like best about Front? all the crew can work in the same email thread at the same time! What do you dislike about Front? it has worked just fine to me so far and id like to keep it like this Recommendations to others considering Front: Is the best tool to communicate by emails! What problems is Front solving and how is that benefiting you? it helps to work efficiently and that results in a good experience to us and our affiliates

AU

Anonymous User

12/16/22

5 out of 5

"I can't imagine our company operations working without Front!"

What do you like best about Front? Team inboxes, rules, integrations with other apps, the accounts feature, and reports! What do you dislike about Front? The search function is sometimes buggy/ineffective. What problems is Front solving and how is that benefiting you? We have a lot of different folks on different teams that serve separate business lines, but often serving the same customers. Front makes handling that easy!

SE

Stephanie E

12/16/22

5 out of 5

"Every team needs Front!"

What do you like best about Front? The ability to have team inboxes and communicate with teammates about emails using the commenting section. Enjoy the collaboration and transparency with team inboxes. Great analytics and rules for designating emails to team members. What do you dislike about Front? The integration with other apps can be a little slow. for instance; attaching tasks from Click Up can be quite time-consuming. What problems is Front solving and how is that benefiting you? I am ...

Read more

AU

Anonymous User

12/15/22

5 out of 5

"Game-changing collaboration tool!"

What do you like best about Front? Front is an absolute game-changer for remote teams! It makes it so much easier to collaborate and have visibility into communications between teams and customers. It has made asking for help on an email a quick and straightforward process. I wish I had this tool years ago, but it's even more vital now for a fully remote company that regularly communicates with customers and prospects. For a quick QA on a customer email response, I can simply tag my ...

Read more

EF

Esme F

12/09/22

5 out of 5

"Streamlined inbox management and team task collaboration"

What do you like best about Front? Front allows me and my team to collaborate seamlessly on all incoming requests and tickets in one inbox! I especially love that all queries can be stored in their own individual folder with a chosen emoji - so they are very easy to find! What do you dislike about Front? It was overwhelming to set up at the beginning, so some How-To videos or live training sessions would have been greatly received by the team when we were starting out with Front. What ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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